Main hub disappeared

[wdbkoolkool]

Hi guys,

I’ve had my bands split for 5Ghz and 2.4Ghz for months all working fine. Just plugged in a Wi-Fi Pod and it’s taken out the normal 5Ghz “VM_____” network and only the 2.4 remains. Accessing router settings no longer gives me the options to split bands (because they’re already split)

Router is a Hub 3

any ideas on a fix? 

[-tony- · Accepted solution]

the wifi pod need the bands joined and smart wifi on - its a long time since i had one but i guess its just blanked the 5 band 

[wdbkoolkool]

the 5 band hasn’t reappeared after I’ve taken out the pod is the only thing. restarted hub and it still hasn’t popped back up 

[-tony-]

to add - when i had one of the pods i seem to remember getting them working with the bands split and smart wifi on - but thats over 6 months ago so firmware changes may have stopped that working

just seen your post - try a full reset - that should bring back both bands and turn on smart wifi - you can try splitting the bands as i suggest did work and try again

[wdbkoolkool]

Pinhole reset the hub, turned off smart Wi-Fi, split bands again and put the smart Wi-Fi back on and it’s worked a treat. Thanks for the help!