MacBook Pro not working with hub 4

[Davidc53]

MacBook Pro using Catalina 10.15.7 not connecting to Hub 4

safari hangs but google chrome works as does my iPhone XS on the hub 4. 

got sent by virgin to Gadget Helpline who said they could help but I had to pay!

any thoughts? Double bind I can’t upgrade operating system because I can’t get on the internet and 12 gig install a bit big for my phone

[lotharmat]

Is it only the Macbook that cannot connect?
(Does Chrome (browser?) work on the Macbook)?

Can you try forgetting and reconnecting to the network (https://www.businessinsider.com/how-to-forget-a-wifi-network-on-mac?r=US&IR=T)

[Adduxi]

Have you tried using a Cat 6 cable with a USB adaptor if required.  It's always good to have a wired option in any case, especially as VM always request wired tests for troubleshooting.

[Davidc53]

Only the MacBook Pro and yes Chrome works fine

i have not tried the forget network trick as it can obviously see an use it - except with Safari

any thoughts?

[Davidc53]

No not yet. 
the problem is not that the MacBook doesn’t work with the hub. It’s that Safari doesn’t work with it.

safari works fine if I connect to my portable my fi box (O2)

it must be a software incompatibility?

[lotharmat · Accepted solution]

All I can think of is that Safari thinks it is trying to connect through a proxy that isn't there!

If Chrome works on the same laptop - it has to be a setting in Safari somewhere!

Humour me:

As I understand it -

You are booting up your Macbook
It is connected to your home wifi network
If you open Chrome Web Browser - It works fine and you can view websites
If you open Safari Web Browser on the same laptop - you can't view any websites.

What happens if you type www.google.com into the address bar in Safari?

Can you post a screenshot of any error message?

[Davidc53]

Sorry pressed the wrong button
there are no error messages - it just “hangs” 

the blue loading bar in safari goes about a 1/10th of the way along the bar and stops

[gary_dexter]

If Chrome is working then it's not a Hub or virgin media issue

[g0akc]

Try the Apple forums/help;

https://support.apple.com/en-gb/HT204098

[jbrennand]

Reinstall Safari.