on 14-06-2021 12:48
I was having issues with my internet speed so Virgin changed it two channels and now my mac won't connect to the internet, it finds the wifi and connects but doesn't have access to the internet. I spoke online to an advisor and they said it was a computer error, since then i have been to apple and wiped my mac to restart but the error is with the virgin internet as it connects to other wifis.
I tried renaming the wifis as advised in this thread (https://community.virginmedia.com/t5/Networking-and-WiFi/Mac-won-t-connect-to-wifi/td-p/4311973) but that has made no difference.
Any help is greatly appreciated.
on 14-06-2021 12:51
on 14-06-2021 12:59
All other devices are fine, including my iPhone and iPad.
On the mac i have tried chrome and safari with no luck.
on 14-06-2021 13:12
on 14-06-2021 13:14
Yeah i have done all that and even wiped the laptop and had to take it into the apple store to reinstall the OS as originally Virgin advised it was the computer with the issue which isn't the case.
14-06-2021 14:15 - edited 14-06-2021 14:22
VM nonsense. Have you anything else connected to the Hub on ethernet cable - your own router, switch, NAS, etc?
Then, look in Settings>Network>Advanced.
Is the ipv4 address in the same "range" as the router? Is it set to configure ipv4 "using DHCP"? Try renewing the lease too.
Then in the DNS tab - what is in the server box? And what is in the Proxies tab?
on 15-06-2021 09:52
Thank you for your reply.
Yes our virgin tv box is connected to the hub by the Ethernet cable.
Can you advise how I can check if they are in the same range? I tried to renew the lease but that hasn’t made any difference.
In the DNS box there is 194.168.4.100 and 194.168.8.100 under sever and nothing in search domain.
15-06-2021 13:00 - edited 15-06-2021 13:18
Try changing the DNS box settings to 10.0.1.1 - or try Cloudflare at 1.1.1.1 and/or Google's at 8.8.8.8 and restart it and see if it conneccts
In TCP/IP my Router address is normally set to 10.0.1.1 - not sure if that's because I am in modem mode with my own router (hence same as my my dns) - and the "range" is something like 10.0.1.2 up to... 10.0.1.64 ("I think" - someone else should comment if that's accurate) - e.g. my ip4v address has autoset to 10.0.1.37
on 03-01-2022 16:27
I manually entered the DNS info- didn't make any difference
Upgraded to Big Sur- no change
Cleared all caches both application and Safari and Chrome- no dice
then this worked