on 03-12-2021 17:47
Whilst installing Smart Plugs I needed to add a MAC address to the allowed filter list, but Virgin keeps changing the lower case characters to upper case and this means no match is found with the Smart Plug. How do I ensure the correct LOWER case MAC address is added? This happens on the Advanced settings/Wireless/Security/ when adding a MAC address to the Wireless Filter List and under the Advanced Settings/Security/MAC filtering options...the same issue.
Answered! Go to Answer
on 06-12-2021 15:08
Hi @jeffstreet
Thanks for posting on our community forum!
Have you managed to fix this issue now?
Regards
on 03-12-2021 20:49
Looks like another code glitch in the hubs firmware, MAC addresses are not case sensitive, so the translate/compare is incorrect.
on 06-12-2021 15:08
Hi @jeffstreet
Thanks for posting on our community forum!
Have you managed to fix this issue now?
Regards
on 06-12-2021 15:27
Thanks to any that replied. I ascertained that, whilst Virgin Media display the entered characters in uppercase, the original entry in lowercase was how the MAC filter has been stored. It is a shame that the site couldn't b3 adjusted to reflect what is actually entered, but at least it works.
on 08-12-2021 15:43
Thanks for your reply and update, jeffstreet,
Glad to hear it works.
Cheers,
Corey C