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Low download on 1gig service

Skyline9850
Joining in

on ‎09-03-2022 10:01

Hi, ive recently upgraded from the 500mbs service to the 1gig service with a superhub 4, i dont seem to get more than 500mbs, when i do tests, does anyone else have this issue? Thanks.

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3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

on ‎09-03-2022 10:10

How are you testing?  Max wifi is about 550 mb and ethernet about 950 mb.

Check the conf settings on the Hub. It will show what speed has been provisioned.
It's Configuration tab - Primary Downstream Service Flow - Max Traffic Rate.

Test at www.samknows.com/realspeed with a Cat 6a cable directly connected to the Hub with a gigabit capable device.  What speed is showing to the Hub?

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Skyline9850
Joining in
In response to Adduxi

on ‎09-03-2022 10:28

Hi, It was an ethernet test, my download stream says 1200000450

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Paul_DN
Forum Team
Forum Team
In response to Skyline9850

on ‎11-03-2022 10:58

Hi Skyline9850,

Thank you for reaching out to us in our community and welcome back to our community, sorry to see you aren't getting your expected speeds since your upgrade to 1GB, I was able to locate you on our system with the details we have for you and cannot see any issues at all, have you tried putting your Hub in Modem Mode then running a check Via Sam Knows, try using a Cat 6 or above Ethernet cable and make sure the device you are using has a Gigabit network card.

Regards

Paul.

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