on 24-04-2020 12:24
Hi,
Over the last few days I've noticed a really dramatic drop in performance and black spots with all my devices connected to WiFi. I've run diagnostics using the online router console. and all of my connected devices are showing low signal strength. Most of the devices are in the same room within a few meters of the router.
4 | The device **:**:**:**:**:** has low signal strength, please move it closer to Hub 3.0. |
5 | The device **:**:**:**:**:** has low signal strength, please move it closer to Hub 3.0. |
6 | The device **:**:**:**:**:** has low signal strength, please move it closer to Hub 3.0. |
7 | The device **:**:**:**:**:** has low signal strength, please move it closer to Hub 3.0. |
on 24-04-2020 12:27
Hey ajhayden93,
It sounds like your router isn't very happy. You may need a new one!
Have you tried calling our Customer Care team to see if they can send you a replacement in the post?
Thanks,
Steve
Here to help! I'm a technician helping out whilst working from home. Find out more
on 24-04-2020 12:46
on 24-04-2020 13:10
Hey ajhayden93,
Let me see what I can do.
If you could send me your account number and area/site reference number by Private Message please and I will take a look.
Thanks,
Steve
Here to help! I'm a technician helping out whilst working from home. Find out more
on 24-04-2020 14:20
The hubs Wi-Fi is pretty poor.
Maybe look into a mesh system or a better standalone router
on 04-06-2020 22:37
Hi Steve
I have exactly the same problem - test result for 17 devices states - 'The device ************ has low signal strength, please move it closer to Hub 3.0'
The position of the hub is unchanged so suspect faulty hub - how do I get a replacement? Last time I contacted a member of the technical team she insisted on sending me a 'high speed cat 6 ethernet cable despite me saying there wasn't a fault on the ethernet connection, the problem is the low wi-fi signal strength in the house!
Would appreciate any help you can give me.
on 04-06-2020 23:45
Get your own router or mesh system and run the hub in modem mode
on 05-06-2020 12:00
Thanks Gary for your suggestion but unfortunately it seems to be your standard response to anyone with a router problem. Your suggestion is as much use as the virgin technical person who sent a ethernet cable when the problem is with the wi-fi, doesn't resolve the problem at all.
I pay Virgin for a service and expect them to resolve the problem - it's not up to me to go and buy a router.
on 05-06-2020 13:38
But you don’t pay for WiFi.
You pay for the connection to your home.
Internal device connectivity is down to the user to fix and optimise.
on 05-06-2020 14:43
Could well be interference for adjacent WiFi sources. In 24 hours my monitors have shown over 90 SSIDs transmitting in my area and over 30 currently active.