on 11-07-2022 09:00
My wife and I have two different makes of mobile phone, and the following keeps on happening.
1. frequently we have NO internet signal, and when we look at the available networks ours is not there?
2. If we do have a connection it very frequently just drops out as we are using them and as before our network is not there?
3. Sometimes when it drops out and we look in settings it says 'Connected without internet', what on earth does that mean?
We feel that maybe our HUB 3.0 is only working intermitently, we have had it c 5years. Is there a later model?
Any help would be appreciated as we are pulling our hair out!!!!
Answered! Go to Answer
on 11-07-2022 10:17
Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.
Split the SSID as below, and manually select the best band for each device.
• Access your Hub by navigating to 192.168.0.1
• Login with the default login info (on base of Hub) unless you've already updated it.
• Go to Advanced Settings > Wireless > Security
• Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID), suggest append _2 to the end.
• Repeat for the Wireless Frequency 5GHz, suggest append _5 to the end and click on Apply changes
• Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices.
• Disable the Smart Optimisation on the wifi bands.
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on 11-07-2022 10:17
Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.
Split the SSID as below, and manually select the best band for each device.
• Access your Hub by navigating to 192.168.0.1
• Login with the default login info (on base of Hub) unless you've already updated it.
• Go to Advanced Settings > Wireless > Security
• Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID), suggest append _2 to the end.
• Repeat for the Wireless Frequency 5GHz, suggest append _5 to the end and click on Apply changes
• Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices.
• Disable the Smart Optimisation on the wifi bands.
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on 12-07-2022 16:25
Adduxi
Thanks for your help. The Hub reset has made a big difference, ,I keep my fingers crossed it lasts
Thanks again
on 12-07-2022 16:31
TBH, a weekly reset will do no harm. It’s the first thing VM will ask you to do for troubleshooting in any case.
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on 12-07-2022 17:37
“We feel that maybe our HUB 3.0 is only working intermitently, we have had it c 5years. Is there a later model?”
Not really - unless you upgrade to the 1GB service or get on the hub 5 trial release (which I don’t recommend since it could cause you more issues).
on 13-07-2022 09:47
Thanks gOake
As we are at least working a lot better now we will stick with what we have got.
Thanks again