22-07-2021 11:01 - edited 22-07-2021 11:02
Almost every day this week I have had loss of broadband which had interrupted Teams meetings I have been in. I and currently saying at my Hub3 and watching any number of flashing lights with a good time of 1335hrs (now 1100hrs) and I've got another teams meeting at 1130hrs. At what point do I say enough is enough and move to another broadband provider? I've had 10 years of excellent service from VM but for the past 18 months nothing but problems and I'm at the point of total frustration.
on 22-07-2021 11:06
on 25-07-2021 14:07
Hi @Whitestuff8,
Many thanks for your recent post. I'm so sorry to hear that you've been experiencing these losses of services so frequently.
I've been able to locate your account and can see that there is currently a fault causing an outage in your area, which our engineers are currently are currently attending to. This is likely to be impacting any services with us at the moment. The details on this are:
Fault Ref: F009174989
Estimated Fix: 26th July at 13:30
Following this time, I'd recommend rebooting your equipment and monitoring the service. Please do drop back if any further issues remain.
Kind regards,
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on 25-07-2021 15:18
Thank you Molly but you are only telling me something I already know. What concerns me is the frequency of these outages and the continuing week signal(despite two pods) across my house. When we are having to work from home during this difficult period of COVID, I would expect a service that is reliable and everything is leading me to be disappointed with the service to my house. I pay a substantial amount of money each month and I'm not convinced that VM can provide me with the reliability they advertise. I will be looking at alternative providers in the near future.
Kind regards
on 25-07-2021 15:54
Hey @Whitestuff8,
Thanks for your reply and apologies that there have been such frequent issues in the area that have been impacting your services.
We'd hate to see you go but I appreciate how difficult this is especially during such a time when working from home.
Let us know if you need any further assistance or advice.
Kind regards,
New around here? To find out more about the Community check out our Getting Started guide
on 25-07-2021 15:57
on 25-07-2021 17:29
Thank you John that's very helpful.
on 26-07-2021 12:22
Hi Whitestuff8, how has the service been since your post?