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AidyM
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Loss of internet connection

Hi all,

My internet connection has been down since 8:30 Tuesday (28/8) morning. I know there was some 'scheduled maintenance' being performed yesterday in the area so an outage was to be expected, however I have spoken to neighbours and others in the area with VM broadband and their services are working fine!

I have contacted CS twice to report this issue and have been told the following:

  1. I should only experience intermittent loss of connection
  2. This will likely go on until the 2nd September

My problems are:

  1. I am experiencing a complete loss of connection - not intermittent
  2. I had no problems with my broadband prior to the 'scheduled maintenance'
  3. My neighbours and others in the area are having no noticeable issues with their broadband

 

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jbrennand
Alessandro Volta
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Re: Loss of internet connection

It "might" be limited to just a few users on your street and you just haven't asked the "right" people yet. When you say complete loss of connection - is that via ethernet cable as well as wifi?

In the meantime, set up a free “BQM” to continually monitor the state of your connection and record any dropouts. It does it 24/7/365 and it keeps a visual record of all your network disconnections, useful data to have in discussions with VM.

https://www.thinkbroadband.com/broadband/monitoring/quality

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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AidyM
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Re: Loss of internet connection

Thanks for your reply!

Complete loss of connection (flashing green light), however CS insist it should only be intermittent!

Thanks for the the link! I actually have a utility running on a NAS that constantly monitors my connection but I will take a look.

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