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mariorebelo
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Loss of Internet connection every night

Hi everyone, every night about this time my Internet stops working for several periods at the time.

I can connect to router but says no Internet available.

It happened every night  the past week. 

Anyone experienced this? 

Thanks in advance. 

 

 

 

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Superuser
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Re: Loss of Internet connection every night

Would need to check the signal levels if could go to http://192.168.0.1 or if using modem mode http://192.168.100.1 clicking router status top right or bottom of page depending on hub [no need to login - depending on hub] and if could copy/paste the downstream, upstream, network log, don't worry about the formatting we can easily read it.. try and avoid using screen shots..
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mariorebelo
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Re: Loss of Internet connection every night

Hello, thank you for your response 

Network LogTime Priority Description
2018-10-05 20:37:43.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-06 02:35:56.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-06 12:22:44.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-07 04:07:47.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-07 04:07:47.00noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-07 12:35:42.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-10 04:19:03.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-10 07:39:50.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-10 07:39:50.00criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-10 07:39:50.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-10 07:39:51.00criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-10 07:39:55.00Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-10 07:40:40.00criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-10 07:53:38.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-18 19:56:09.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-19 09:00:41.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-19 10:37:27.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-20 01:18:50.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-20 01:18:50.00noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-20 04:03:33.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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mariorebelo
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Message 4 of 16
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Re: Loss of Internet connection every night

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1 275000000 -2.9 40 256 qam 18

2 323000000 -2.5 40 256 qam 24

3 315000000 -2.5 40 256 qam 23

4 307000000 -2.5 40 256 qam 22

5 299000000 -2.2 40 256 qam 21

6 291000000 -2.4 40 256 qam 20

7 283000000 -2.5 40 256 qam 19

8 267000000 -3 40 256 qam 17

9 259000000 -3 40 256 qam 16

10 251000000 -3.2 40 256 qam 15

11 243000000 -3.4 40 256 qam 14

12 235000000 -3.2 40 256 qam 13

13 227000000 -3.4 40 256 qam 12

14 219000000 -3.4 40 256 qam 11

15 211000000 -3.2 40 256 qam 10

16 203000000 -3 40 256 qam 9

17 195000000 -2.9 40 256 qam 8

18 187000000 -2.7 40 256 qam 7

19 179000000 -2.9 40 256 qam 6

20 171000000 -3 40 256 qam 5

21 163000000 -3 40 256 qam 4

22 155000000 -3 40 256 qam 3

23 147000000 -2.9 40 256 qam 2

24 139000000 -2.7 40 256 qam 1

 

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1 Locked 40.9 27 0

2 Locked 40.3 34 0

3 Locked 40.9 24 0

4 Locked 40.9 11 0

5 Locked 40.3 29 0

6 Locked 40.3 15 0

7 Locked 40.9 30 0

8 Locked 40.9 23 0

9 Locked 40.3 26 0

10 Locked 40.3 38 0

11 Locked 40.3 17 0

12 Locked 40.9 34 0

13 Locked 40.9 21 0

14 Locked 40.3 25 0

15 Locked 40.3 34 0

16 Locked 40.3 54 0

17 Locked 40.9 42 0

18 Locked 40.3 49 0

19 Locked 40.3 45 0

20 Locked 40.9 46 0

21 Locked 40.3 51 0

22 Locked 40.9 53 0

23 Locked 40.9 34 0

24 Locked 40.9 29 

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mariorebelo
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Message 5 of 16
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Re: Loss of Internet connection every night

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13940000049.5512064 qam10
24620000049.5512064 qam9
32580000048.3512016 qam12
43260000048.8512064 qam11


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0010
2ATDMA0000
3ATDMA0060
4ATDMA0030

 

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mariorebelo
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Message 6 of 16
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Re: Loss of Internet connection every night

Anything wrong with it? 

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Crispin19
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Message 7 of 16
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Re: Loss of Internet connection every night

Do you have an old TIVO box

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mariorebelo
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Message 8 of 16
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Re: Loss of Internet connection every night

No, my contract is only broadband.

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Crispin19
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Message 9 of 16
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Re: Loss of Internet connection every night

Somewhere you have loose connections or the wrong power supply for sh3

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mariorebelo
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Message 10 of 16
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Re: Loss of Internet connection every night

Thank you. 

 

Any customer service staff around here or do I need to contact them directly? 

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