For the last 4 days, in the afternoon we lose all internet connection.
First time each afternoon, it's just a short interuption superhub 3 looks fine.
Then a short time later, superhub just goes in to reboot cycle with the various green lights taking their turn.
Only solution is to turn it off and on again, and after 1 to several turn off and on again will it actually complete a reboot and internet returns.
Tried calling VM, into a loop, tried getting a "helpful" text to request an engineer, that site errors, did once manage to get to talk to someone, got a call back from a virtual engineer (their words not mine) and he ordered me a new hub - sadly VM use Yodel so it was supposed to be delivered yesterday ...
Of course because there's no connection, when there's a fault VM say the router isn't turned on, when there's no fault they say everything is fine.
Post the Network, Upstream and Downstream logs from the hubs admin pages back here as text
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Thanks for your post, I am sorry to hear your service keeps dropping I have located your account and your upstream and downstream looks fine, can you please set up a BQM and we can see your packet loss, you can do so here