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Grummpz
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Message 1 of 10
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Loose Internet Connection Every Evening

Hi,

Every evening about 21:30 I loose the  internet connection via WiFi. Cabled if fine. If I reboot the router it comes back for about 10 mins. By morning it’s all ok again.

I have Superhub2.

I have tried a factory reset but that only works for a day or so. I have put the hub into modem mode and purchased a TP link router, but no better. 

The WiFi signal strength is fine just no internet.

Just seems really odd that it’s the same time every evening.

Any other suggestions?

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Message 2 of 10
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Re: Loose Internet Connection Every Evening

if you view the list of available networks before 21:30 and after is there some new networks appearing? since only thing can think of is somebody next door has a powerful wifi equipment causing to much interference on yours

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Message 3 of 10
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Re: Loose Internet Connection Every Evening

Does the loss of Wi-Fi impact both the 2.4 GHz and 5 GHz bands?

Which channels are selected for each band?

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Grummpz
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Message 4 of 10
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Re: Loose Internet Connection Every Evening

Thanks Paultechy

Not that I have noticed.

I have downloaded a programme on my PC to survey other WiFi signals near me and changed channels to make sure I have no interference

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Grummpz
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Re: Loose Internet Connection Every Evening

Thanks

It impacts both. Seems to be the 5 GHz first then the 2.4 GHz
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Message 6 of 10
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Re: Loose Internet Connection Every Evening

Is it the case that your devices are:

  • able to connect to your Wi-Fi but then cannot access the internet?

    Or:
  • cannot connect to the Wi-Fi so then are unable to access the internet?

You mentioned the issue is replicated across Wi-Fi routers, is it also replicated across devices?

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Grummpz
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Message 7 of 10
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Re: Loose Internet Connection Every Evening

Hi

It connects to WiFi but looses internet connection. 

It seems to be the same on all devices 

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Message 8 of 10
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Re: Loose Internet Connection Every Evening

That is strange:

  • you can connect to the Wi-Fi and thus to your LAN but not to the internet during specific times
  • wired devices can connect to the internet during those specific times when the Wi-Fi connected devices cannot
  • Super Hub 2 was reset to default values but issue persisted
  • Super Hub 2 was placed in modem mode and another Wi-Fi router attached but again issue persisted

I am stumped for the moment as to the possible cause, hopefully other forum users / moderators will be able to offer further help.

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gordan
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Message 9 of 10
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Re: Loose Internet Connection Every Evening

Could be a failing power supply. I had a similar issue when the power brick started to fail. What typically happens is that the windings in the transformer start to break down and it starts to undervolt.

SH2/SH2ac PSUs are not of great quality and are prone to failing this way. The LiteOn PSUs for the H3 are more durable (and compatible). The downside is that they are twice the size and in not quite as convenient a form factor.

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PaulGS
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Message 10 of 10
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Re: Loose Internet Connection Every Evening

I’ve had a similar issue, when calling Virgin the rep said that it is normal and I need to reboot my box every day and hope for the best.

When it works it’s execlent but I seem to have no broadband from 6 to 9pm, i’m not happy.

 

 

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