Log onto Hub 3 - another user logged in.

[eddie00001]

I’m trying to login to the Hub 3 but keep getting an error saying someone else is logged in.
I’ve rebooted the Hub, but still get the same error message.

[MikeRobbo]

You can back up your settings then reload them after a pin hole reset.

[andrewmm]

Bqckup is good, 

   as are all backups,

     but if you have not a recent backup up of the router ( Who has ) 

         then if you can't log in , can you back up ?

[MARIA424]

No one seems to able to answer as why this is happening. Why will the hub 3 get a message someone else is logged in ? 
any one could be snd this is called a hacker. 
I would like to hear from VirginMedia as to why their hub 3 log in is unable because someone else is logged in. 
Please can a Virgin expert answer or help to clarify why this is happening. 
Thank you 

[gary_dexter]

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@MARIA424 wrote:

No one seems to able to answer as why this is happening. Why will the hub 3 get a message someone else is logged in ? 
any one could be snd this is called a hacker. 
I would like to hear from VirginMedia as to why their hub 3 log in is unable because someone else is logged in. 
Please can a Virgin expert answer or help to clarify why this is happening. 
Thank you 

---

Answered in your own thread - https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-3-log-in/td-p/4467131

[MARIA424]

Replying to Theodig... no sure ... this virgin community forum is not clear to me when I want to reply someone, I don’t see their names when I want to reply.

any way .....someone else logged in my Virgin Hub 3 (using the browser) and using the virgin connect app. 
it worries me this is happening...I read in a tech forum Some years back that some computers git wrote to Virgin Media and told them the flaws HUB 3 had and that Virgin have not done any thing and that can be hacked quite easily for those in the know.
I am not surprised. I keep changing passwords in my Virgin WiFi setting but still is happening . Note that the passcode and I don’t say password as it is numerical in the Hub 3 to log in , cannot be changed so  this is another big flaw. 
Any knows if we can change the passcode to log in the Hub 3 by a browser ? 
Please don’t tell me I need to get a new router 🙂 to get a new passcode 🙂 

[MARIA424]

Message for Theoldgit:

i was able to split my WiFi frequencies and give them the name of VM-5G and VM2.4G so I can see in my iPhone which frequency I was using. I noticed that the settings in Hub 3 keep changing my frequencies names to a single one. Recently I tried to Split and rename again the frequencies and I cannot find the option in the Hub 3 settings . 
Do you know where in settings is done again? Thank u if u can 🙂 

[Guppy16]

Resetting your router is a bit of a pain.

I tried restarting my device and waiting 5-10 mins before trying again. Seems like the router is just slow to update the login?