on 29-07-2021 11:14
I have a Hub 3.0 and I am experiencing the same problem as many others.
I am trying to set up my Hub 3.0 but cannot complete this process. I connect to 192.168.0.1 and get so far with the settings when the process times out. I try to log back in only to find that this is impossible ads "someone else is already logged in".
I then have to reset the router and repeat the process ad-infinitum.
The only solution offered by VM is to send me a Hub 2 to see if that works OK. Hub 4 is not available in my area!.
I have not yet received the Hub 2 but even if it works this is not acceptable as I am paying for a Hub 3.0.
Can I get VM to immediately cancel my contract, without an excess charge for the incomplete contract so that I can find a new provider that can offer me a router that actually works. It is obvious that they cannjot supply the service I am paying for/
Why oh why does the router not log the user out when it crashes? Surely his is usual practice?
on 29-07-2021 14:14
on 31-07-2021 11:22
Hi @Oldun,
Welcome to our Community Forums and thanks for your post.
I am very sorry to hear you are having these issues.
Thank you @jbrennand for the detailed steps you have provided for the OP to follow.
@Oldun, can I ask if you have tried carrying out the reset again following the exact steps provided by our VIP?
on 02-08-2021 13:07
Hello Ayisha_B
The problem seems to have resolved itself. I can now access the router via the webpage without it dropping out and crashing.
I have backed-up all my settings so if It crashes in future I can easily restore my settings
Thanks for your help