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Line cord error message

GD72
Joining in

on ‎16-02-2023 19:37

Landline phone showing line cord error. Tried unplugging switching off etc. virgin saying no line fault. Driving me nuts as no wifi

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2 REPLIES 2

g0akc
Problem sorter

on ‎16-02-2023 22:03

Does the landline plug into a VM Hub or a wall socket?  Is it on copper or over broadband?

when you say no WiFi - have you got broadband, do you normally have it but it's stopped working or what?

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I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!

Ayisha_B
Forum Team
Forum Team

on ‎19-02-2023 12:15

Hi @GD72 👋,

A warm welcome to our Community Forums and thanks for your post. It's great to have you here 😊

I am sorry for the issues you are experiencing with your service. Appreciate it isn't ideal!

Checking things this end, I note you have already spoken to the team and an engineer visit has been arranged. 

Let us know how it goes!

Ayisha_B
Forum Team

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