on 29-06-2021 10:56
Yesterday at about 16:15 there was an extremely close lightning strike. At that time connectivity was lost in my area (SO53) but that's fixed now. Now there's normal internet connectivity but the devices connected to the SH3 via Ethernet ports have no connection at all. WiFi works, but I have a number of plugged-in boxes too.
Connecting my laptop directly to the SH3 reports 'no connections available' on any of the ports.
I've tried going through the 150 process but I got lost somewhere in the hold queue, so I thought I'd post here instead. It looks to me like the Ethernet side of the SH3 got fried, but that's hard to explain when the rest of it works normally (I'm using the WiFi to type this).
I've done a full pinhole reset, still no Ethernet on any ports.
Any ideas?
Answered! Go to Answer
on 29-06-2021 11:35
on 29-06-2021 11:25
on 29-06-2021 11:30
I have just seen elsewhere that it is possible to test the ports by simply looping a cable between any two. I believe it should give an indication via the LEDs next to each port, but there is nothing showing at all.
on 29-06-2021 11:35
on 29-06-2021 11:37
on 29-06-2021 11:42
on 29-06-2021 12:00
150 call all went like clockwork, engineer visit now planned (since the lightning may have frizzled something else) on Thursday.
on 29-06-2021 12:06
on 01-07-2021 11:01
Hi karma_mechanic, thanks for getting in touch.
Sorry to hear about the issues you've had since the close lightening strike - though I'm glad to hear action has already been taken for this,
Please keep us posted with the outcome of today's visit, we'd like to hear everything sorted for you.
Tom
on 01-07-2021 14:42
New SH3 now up and running, all fine and configured to match the old one.
Our area is currently swarming with Openreach vans, it turns out that nearly every house had a dead modem/router. A lot of TVs are not working.
Our only damage was to the SH3, but the engineer replaced the isolator and sorted out a couple of redundant splitters as well as replacing the hub. He even moved the cabinet that was in the way of the socket and put everything back neatly - an excellent job!