Lightning Fast, Not!!

[ESR1968]

I have had problems with my internet speed for most of my contract. I have contacted the tech team so many times, changed my settings, reset my hub a trillion times and sent an engineer out, after the visit it worked well for 3 days then went back to crap speeds. I appreciate that you lose some speed over Wifi but I am getting from 502.40kbps to 9.2mbps and it is just not good enough and I want a permanent solution. I have spoken to your colleagues over on the Twitter platform and have referred me here. We are gamers in our household or at least try to be when the hub allows us to it buffers and drops connection. I am at breaking point with Virgin Media and my contract doesn’t finish until next year so I am stuck with you until then. So I want a permanent fix to this problem. 

[lotharmat]

True gamers never use WiFi!

In seriousness - What happens on wired connections?

[jpeg1]

If you are multiple players in different rooms sharing WiFi from the basic VM Hub, then the speed variation you report is to be expected. 

First check the broadband connection,  and if that is OK then look to getting yourself a mesh system that will provide solid coverage throughout your house.

[Tudor]

Far, far better to use Ethernet cables for gaming. WiFi is half duplex not full duplex, that means it cannot send and receive at the same time.

[jpeg1]

Absolutely. But as a family of gamers they may not wish to run cables all over the house. 

[jbrennand]

My lad is a semi-pro gamer and also claims that "Wifi is the work of Satan" - so connects PC and consoles on ethernet ports on a pair of good quality powerline adapters - and has no issues at all. One is next to and connected to the Hub the other is plugged in his room.

They do attenuate speeds but he gets ~50mbps on our 200 connection which is way more than required for any gamer.

Might be worth you doing some research to see whether that will suit your set up