Light on Intelligent Wifi Pod keeps flashing/pulsing

[spl1180]

The light on the Intelligent Wifi Pod keeps flashing/pulsing indicating that it's not been able to connect to the Hub 4.  I've tried it in various locations, checked the settings on the router and made sure that channel optimisation is set to on and tried re-starting the hub.

This is the second wifi pod we've been sent and still no joy.  Grateful for any help/advice.

Thanks.

[Natalie_L]

Hi spl1180, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you have been experiencing issues with your POD.

Can I please ask that you follow the troubleshooting advise here and let us know if any of them help to resolve the problem?

Thank you 

[spl1180]

Hi Nat.  I've already tried all the trouble shooting advice without any luck. 

[Gareth_L]

HI spl1180,

Looks like we may need to get an engineer out and possible hub swap 

If you don't mind, I will need to send you a private message to pass security to organise this 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L