Consider making Ofcom aware of the situation here, Tell Ofcom
Wont help the OP's issue though - Ofcom just count numbers....
"Although Ofcom cannot investigate individual cases, the information you provide will help us monitor consumer issues, and could lead to us launching an investigation into a particular company."
SaraMeLo wrote “What I want is to leave a comment for the public record. …” and so maybe knowing that the regulator is counting (aka monitoring) is helpful; monitoring has likely had a hand with recent industry changes: cap on early termination charges; automatic compensation (for missed appointments, loss of service).