Leicester Wigston WiFi drop Le18

[ldaines]

hi 

does everyone else in wigston Le18 keep losing WiFi, my modem reconnects at least twice a day. This has been going on for a month now.

it’s very frustrating 

[jbrennand]

Are the drop outs only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

What Hub model is it and what are the various Hub lights showing/doing when this happens?

Also, try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. of any "known faults" and tells you of more local issues down to postcode level.

[ldaines]

Hi

thanks for your reply.  It’s a hub three, I am using a tp mesh server.  Therefore the hub is used as a modem only and displays a magenta light, but when it drops connection, I get green telephone symbols and green flashing lights on the modem.

[jbrennand]

What exact Mesh system do you have? If the Hub base light flashes green it indicates loss of network connection. Any known faults showing ?

So we can look in more detail can you do this.
_______________________________________

Do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends or loose wires on the connectors . Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box.

Then In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - as you are in modem mode) and hit return. On the first page up there should be no need to login if you have done so before - so just click on the “router status” icon/text at bottom-middle of the first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

Also, in the meantime... If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

[Ayisha_B]

Hi @Idaines,

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear you have been having some issues with your broadband.

I have taken a look at your account and there's no area outages impacting you and all your power levels are within the parameters we'd expect.

Our system has identified WiFi issues however.  There are WiFi settings that are not set to recommended values. To continue to receive the best WiFi signal, make sure any devices are connected via an Ethernet cable where possible. Also, make sure that your devices are using the 5GHz band instead of the 2.4GHz band. The simple thing to do is to turn off the WiFi on the device and turn it back on. This will ensure that the device connects to the fastest band available.

Let me know if you are still having issues. 

[Tudor]

@Ayisha_B said “Our system has identified WiFi issues however.”. I don’t understand this and the rest of the following paragraph as the OP said they were running in modem mode.

[Corey_C · Accepted solution]

Thanks for your post and welcome to the Community Forums, ldaines,

Sorry to hear that you have been having connection issues. How has things been since your post?
I have run a remote diagnostic and have not been able to identify any issues with your connection.
We can also provide online broadband help here: https://www.virginmedia.com/help/services-support/broadband
Let us know if you need any further help.

Cheers,
Corey C

[ldaines]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	2	38	256 qam	9
2	139000000	2.2	38	256 qam	1
3	147000000	2	38	256 qam	2
4	155000000	1.7	38	256 qam	3
5	163000000	1.7	38	256 qam	4
6	171000000	2	38	256 qam	5
7	179000000	2.2	38	256 qam	6
8	187000000	2.2	38	256 qam	7
9	195000000	1.9	38	256 qam	8
10	211000000	2	38	256 qam	10
11	219000000	1.7	38	256 qam	11
12	227000000	1.7	38	256 qam	12
13	235000000	1.5	38	256 qam	13
14	243000000	1.7	38	256 qam	14
15	251000000	1.5	38	256 qam	15
16	259000000	1.7	38	256 qam	16
17	267000000	1.5	38	256 qam	17
18	275000000	1.7	38	256 qam	18
19	283000000	1.4	38	256 qam	19
20	291000000	1.4	38	256 qam	20
21	299000000	1.2	38	256 qam	21
22	307000000	1	38	256 qam	22
23	315000000	0.7	38	256 qam	23
24	323000000	1.2	38	256 qam	24

[ldaines]

1	Locked	38.6	3059974	161858
2	Locked	38.6	3949822	274       1410 3 Locked 38.6 4965035 2229660 4 Locked 38.6 5317900 1896149 5 Locked 38.6 5701014 1184883 6 Locked 38.9 5539833 619917 7 Locked 38.6 4969940 363999 8 Locked 38.9 4338718 289801 9 Locked 38.9 3656643 250317 10 Locked 38.6 2702528 217088 11 Locked 38.6 2491901 213319 12 Locked 38.6 2216931 211147 13 Locked 38.9 1667999 202836 14 Locked 38.9 1018274 182195 15 Locked 38.9 658785 174906 16 Locked 38.9 614911 178455 17 Locked 38.9 656772 183718 18 Locked 38.6 680509 178136 19 Locked 38.9 489704 173703 20 Locked 38.9 328088 145236 21 Locked 38.6 231556 131419 22 Locked 38.9 172379 133119 23 Locked 38.6 234579 129633 24 Locked 38.6 197828 140344

[ldaines]

1	46200000	43.8	5120	64 qam	1
2	32600000	43.3	5120	64 qam	3
3	39400000	43.3	5120	64 qam	2
4	25800000	42.8	5120	64 qam	4

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	22	0
2	ATDMA	0	0	76	0
3	ATDMA	0	0	69	0
4	ATDMA	0	0	57	0

• Refresh data

  Time Priority Description

  29/08/2021 08:39:25	notice	LAN login Success;CM-MAC=-MACVER=3.0;
  28/08/2021 18:14:57	Warning!	RCS Partial Service;CM-MAC=VER=3.0;
  28/08/2021 18:14:57	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=^*********VER=3.0;
  28/08/2021 18:14:39	Warning!	RCS Partial Service;CM-MAC=1.1;CM-VER=3.0;
  28/08/2021 18:14:39	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=CMTS-MAC=1;CM-VER=3.0;
  28/08/2021 18:14:38	Warning!	RCS Partial Service;CM-MAC=CMTS-MAC=1;CM-VER=3.0;
  28/08/2021 18:14:38	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*****1;CM-VER=3.0;
  28/08/2021 18:11:37	Warning!	RCS Partial Service;CM-MAC=*******CMTS-MAC=VER=3.0;
  28/08/2021 18:11:37	critical	SYNC Timing Synchronization failure - Loss of Sync;CM=1.1;CM-VER=3.0;
  28/08/2021 18:11:27	Warning!	RCS Partial Service;CM-MAC=-MAC=VER=3.0;
  28/08/2021 18:11:27	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=VER=3.0;
  28/08/2021 18:10:10	Warning!	-MAC******VER=3.0;
  28/08/2021 18:10:10	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC***********;CM-VER=3.0;
  28/08/2021 18:10:7	Warning!	RCS Partial Service;CM-MAC=********VER=3.0;
  28/08/2021 18:10:7	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=***********VER=3.0;
  28/08/2021 18:10:5	Warning!	RCS Partial Service;CM-MAC=********VER=3.0;
  28/08/2021 18:10:4	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=****VER=3.0;
  28/08/2021 18:10:3	Warning!	RCS Partial Service;CM-MAC=*********VER=3.0;
  28/08/2021 18:10:3	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=********
  28/08/2021 18:10:2	Warning!