on 18-10-2021 18:14
Evening,
Our service has been very patchy over the last few days. See
https://www.thinkbroadband.com/broadband/monitoring/quality/share/e92ab4da89c2db4ae63df9b18c6f431f64f53e19-18-10-2021
Any thoughts on what might be causing this.
Thanks,
Tom
Answered! Go to Answer
on 30-10-2021 12:33
Hi tom1888
Thanks for posting. My apologies for the broadband issues. It does indeed need a tech for the power level issue.
Will send you a PM now.
Best,
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on 18-10-2021 18:47
on 18-10-2021 20:20
Thanks John. We mainly use wifi but I have two networks (one from the Hub 4 and one using BT discs) and they have both been affected. Drop outs etc. Also I understood that the thinkbroadband analysis I posted measures the signal coming into the house. Far more yellow than usual which coincides with the drop outs. So I think it is an external issue.
on 20-10-2021 11:09
Is there a Virgin engineer who can look at this and provide some help please?
Thanks
on 20-10-2021 14:58
on 22-10-2021 15:15
Thanks for coming back to us @tom1888.
Please would you be able to provide a link to your most recent BQM as @jbrennand asked for as this can help us diagnose the issues that you're having as I cannot see any issue on your account at the moment.
Regards,
Steven_L
on 26-10-2021 11:37
Certainly - here it is
https://www.thinkbroadband.com/broadband/monitoring/quality/share/498d6d244dd7dedd2cae324356c887d1f3e39e25
on 27-10-2021 21:37
Service has been very poor today and reflected in thinkbroadband output. Is anyone able to help please?
on 27-10-2021 21:49
The service for quite a few people has been poor recently, myself included.
See that lingering small amount of pack loss at the top? I that exact same at the moment.
I thing there is a bigger problem going around at the moment.
That said if you login to your router then copy and paste all the 'network status' stats here, we can have a look.
on 28-10-2021 09:21
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 331000000 | -0.400002 | 37.636276 | QAM256 | 25 |
1 | 139000000 | 2.500000 | 36.609653 | QAM256 | 1 |
2 | 147000000 | 2.700001 | 36.386890 | QAM256 | 2 |
3 | 155000000 | 2.700001 | 36.609653 | QAM256 | 3 |
4 | 163000000 | 1.799999 | 36.609653 | QAM256 | 4 |
5 | 171000000 | 0.900002 | 36.609653 | QAM256 | 5 |
6 | 179000000 | 0.099998 | 36.386890 | QAM256 | 6 |
7 | 187000000 | 0.099998 | 36.609653 | QAM256 | 7 |
8 | 195000000 | -0.400002 | 36.609653 | QAM256 | 8 |
9 | 203000000 | -0.700001 | 36.609653 | QAM256 | 9 |
10 | 211000000 | -0.900002 | 36.609653 | QAM256 | 10 |
11 | 219000000 | -1.000000 | 37.355988 | QAM256 | 11 |
12 | 227000000 | -1.000000 | 37.636276 | QAM256 | 12 |
13 | 235000000 | -1.299999 | 37.355988 | QAM256 | 13 |
14 | 243000000 | -1.400002 | 36.609653 | QAM256 | 14 |
15 | 251000000 | -1.299999 | 36.609653 | QAM256 | 15 |
16 | 259000000 | -1.200001 | 37.355988 | QAM256 | 16 |
17 | 267000000 | -1.200001 | 37.355988 | QAM256 | 17 |
18 | 275000000 | -0.900002 | 36.386890 | QAM256 | 18 |
19 | 283000000 | -0.799999 | 37.355988 | QAM256 | 19 |
20 | 291000000 | -0.700001 | 36.609653 | QAM256 | 20 |
21 | 299000000 | -0.599998 | 36.609653 | QAM256 | 21 |
22 | 307000000 | -0.599998 | 37.355988 | QAM256 | 22 |
23 | 315000000 | -0.599998 | 37.636276 | QAM256 | 23 |
24 | 323000000 | -0.500000 | 37.355988 | QAM256 | 24 |
26 | 339000000 | -0.599998 | 37.636276 | QAM256 | 26 |
27 | 347000000 | -0.700001 | 37.355988 | QAM256 | 27 |
28 | 355000000 | -0.700001 | 37.636276 | QAM256 | 28 |
29 | 363000000 | -1.000000 | 37.355988 | QAM256 | 29 |
30 | 371000000 | -1.000000 | 37.355988 | QAM256 | 30 |
31 | 379000000 | -1.299999 | 37.636276 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 37.636276 | 0 | 0 |
1 | Locked | 36.609653 | 412 | 9 |
2 | Locked | 36.386890 | 946 | 32 |
3 | Locked | 36.609653 | 931 | 170 |
4 | Locked | 36.609653 | 982 | 178 |
5 | Locked | 36.609653 | 646 | 121 |
6 | Locked | 36.386890 | 1834 | 0 |
7 | Locked | 36.609653 | 18 | 0 |
8 | Locked | 36.609653 | 0 | 0 |
9 | Locked | 36.609653 | 0 | 0 |
10 | Locked | 36.609653 | 0 | 0 |
11 | Locked | 37.355988 | 0 | 0 |
12 | Locked | 37.636276 | 0 | 0 |
13 | Locked | 37.355988 | 0 | 0 |
14 | Locked | 36.609653 | 0 | 0 |
15 | Locked | 36.609653 | 0 | 0 |
16 | Locked | 37.355988 | 0 | 0 |
17 | Locked | 37.355988 | 0 | 0 |
18 | Locked | 36.386890 | 0 | 0 |
19 | Locked | 37.355988 | 0 | 0 |
20 | Locked | 36.609653 | 0 | 0 |
21 | Locked | 36.609653 | 0 | 0 |
22 | Locked | 37.355988 | 0 | 0 |
23 | Locked | 37.636276 | 0 | 0 |
24 | Locked | 37.355988 | 0 | 0 |
26 | Locked | 37.636276 | 0 | 0 |
27 | Locked | 37.355988 | 0 | 0 |
28 | Locked | 37.636276 | 0 | 0 |
29 | Locked | 37.355988 | 0 | 0 |
30 | Locked | 37.355988 | 0 | 0 |
31 | Locked | 37.636276 | 116 | 108 |
159 | 96 | 4K | 1880 | QAM4096 | 759 |
159 | Locked | 39 | -5.5 | 44089181 | 0 |