Latency problems in WC1

[tom1888]

Evening,

Our service has been very patchy over the last few days. See 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e92ab4da89c2db4ae63df9b18c6f431f64f53e19-18-10-2021

Any thoughts on what might be causing this.

Thanks,

Tom

[jbrennand]

When you say patchy .... what does that mean exactly - and is it just on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

[tom1888]

Thanks John. We mainly use wifi but I have two networks (one from the Hub 4 and one using BT discs) and they have both been affected. Drop outs etc. Also I understood that the thinkbroadband analysis I posted measures the signal coming into the house. Far more yellow than usual which coincides with the drop outs. So I think it is an external issue. 

[tom1888]

Is there a Virgin engineer who can look at this and provide some help please?

Thanks

[jbrennand]

No VM engineeers on this forum.

A VM staff person will respond and take a look at your connection in a day or two.

The BQM asbove, is a "historic one" can you post the link to the "Share Live Graph". It actually doesnt look too bad - much the same as mine - albeit there was a drop out at ~ 2.30 am.

You could post up the Hub stats from the Downstream/Upstream/Network logs pages in the Hub settings and people can look for any obvious issues.

[Steven_L]

Thanks for coming back to us @tom1888.

Please would you be able to provide a link to your most recent BQM as @jbrennand asked for as this can help us diagnose the issues that you're having as I cannot see any issue on your account at the moment.

Regards,

Steven_L

[tom1888]

Certainly - here it is

https://www.thinkbroadband.com/broadband/monitoring/quality/share/498d6d244dd7dedd2cae324356c887d1f3e39e25

[tom1888]

Service has been very poor today and reflected in thinkbroadband output. Is anyone able to help please?

[risc19]

The service for quite a few people has been poor recently, myself included.

See that lingering small amount of pack loss at the top? I that exact same at the moment.

I thing there is a bigger problem going around at the moment.

That said if you login to your router then copy and paste all the 'network status' stats here, we can have a look.

[tom1888]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	-0.400002	37.636276	QAM256	25
1	139000000	2.500000	36.609653	QAM256	1
2	147000000	2.700001	36.386890	QAM256	2
3	155000000	2.700001	36.609653	QAM256	3
4	163000000	1.799999	36.609653	QAM256	4
5	171000000	0.900002	36.609653	QAM256	5
6	179000000	0.099998	36.386890	QAM256	6
7	187000000	0.099998	36.609653	QAM256	7
8	195000000	-0.400002	36.609653	QAM256	8
9	203000000	-0.700001	36.609653	QAM256	9
10	211000000	-0.900002	36.609653	QAM256	10
11	219000000	-1.000000	37.355988	QAM256	11
12	227000000	-1.000000	37.636276	QAM256	12
13	235000000	-1.299999	37.355988	QAM256	13
14	243000000	-1.400002	36.609653	QAM256	14
15	251000000	-1.299999	36.609653	QAM256	15
16	259000000	-1.200001	37.355988	QAM256	16
17	267000000	-1.200001	37.355988	QAM256	17
18	275000000	-0.900002	36.386890	QAM256	18
19	283000000	-0.799999	37.355988	QAM256	19
20	291000000	-0.700001	36.609653	QAM256	20
21	299000000	-0.599998	36.609653	QAM256	21
22	307000000	-0.599998	37.355988	QAM256	22
23	315000000	-0.599998	37.636276	QAM256	23
24	323000000	-0.500000	37.355988	QAM256	24
26	339000000	-0.599998	37.636276	QAM256	26
27	347000000	-0.700001	37.355988	QAM256	27
28	355000000	-0.700001	37.636276	QAM256	28
29	363000000	-1.000000	37.355988	QAM256	29
30	371000000	-1.000000	37.355988	QAM256	30
31	379000000	-1.299999	37.636276	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	37.636276	0	0
1	Locked	36.609653	412	9
2	Locked	36.386890	946	32
3	Locked	36.609653	931	170
4	Locked	36.609653	982	178
5	Locked	36.609653	646	121
6	Locked	36.386890	1834	0
7	Locked	36.609653	18	0
8	Locked	36.609653	0	0
9	Locked	36.609653	0	0
10	Locked	36.609653	0	0
11	Locked	37.355988	0	0
12	Locked	37.636276	0	0
13	Locked	37.355988	0	0
14	Locked	36.609653	0	0
15	Locked	36.609653	0	0
16	Locked	37.355988	0	0
17	Locked	37.355988	0	0
18	Locked	36.386890	0	0
19	Locked	37.355988	0	0
20	Locked	36.609653	0	0
21	Locked	36.609653	0	0
22	Locked	37.355988	0	0
23	Locked	37.636276	0	0
24	Locked	37.355988	0	0
26	Locked	37.636276	0	0
27	Locked	37.355988	0	0
28	Locked	37.636276	0	0
29	Locked	37.355988	0	0
30	Locked	37.355988	0	0
31	Locked	37.636276	116	108

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

39

-5.5

44089181

0