I've been a VM customer for over 20 years and recently added another connection at another address I moved to in April 2020 this year.
For the last month or so the connection has been very poor and I'm noticing high latency spikes and dropouts which affects my work environment and any gaming I partake in.
I notice when playing games with including a latency detector I always see the icon in-game and ping tests match up with the latency spikes occurring.
I have already had a VM engineer out as they said they saw faults with my SH3, so this was replaced and they checked signal, etc. A bit more than a week has passed since the replacement hub was installed and the latency plague is back! It's terrible, if I was not in IT and just had a few iPads then a lot of this would go unnoticed...
I can only assume this is a VM network routing or congestion issue and would appreciate it if VM took it further and logged a fault case.A credit has already been applied to my account for the recent issue so I know this is not a personal equipment issue at home.
I have attached my modem statistics below and will upload my BQM once a few full days have elapsed.
I notice this problem is occurring when I perform a speed test and receive a much poorer / slower performance on download and upload. I usually receive 370 down and 36 up. When the issue occurs the speeds are around 170 down and 15 up. That's over a 50% reduction!
As above, I only started the BQM yesterday evening. But have the live link sure, it seems yesterday evening was very poor in terms of latency and 'normal' right now as it stands. I expect it to go barmy later today!
Spoken to someone different today and they said what I'm experiencing is related to utilisation in my area, so likely a faulty cable to the property or by the cabinet/exchange. I have an engineer coming Thursday, not much I can do about it until then.
Some cables must be very old or damaged and cannot cope with the increased capacity that's occurring at the moment due to home working.