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Latency and packet loss

nazuro
Joining in

‎30-07-2021 20:56 - edited ‎30-07-2021 21:00

Hi, I am on a wired connection and notice latency during Zoom calls. Set up a BQM earlier today, is this normal? If not, what's the process for trying to get it fixed - do I need to call someone or get a technician round? The line status shows online as being fine. I am using the Virgin Hub in modem mode with my pfSense router behind it.

Picture of BQM below seems to be needing checking for some reason so also uploaded it to imgur https://imgur.com/a/g9O0zpY

Thanks in advance

Screenshot 2021-07-30 at 20.54.18.png

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7 REPLIES 7

sophist
Trouble shooter

on ‎30-07-2021 21:11

the bqm isn't ideal.. but it's also not horrible.. i get similar spikes on mine and have no (noticable) issues with teams/zoom etc. and am also running pfsense behind the hub.

post up your router stats - browse to http://192.168.100.1 - don't log in - click router status and post the tables from upstream/downstream and network log back here.

 

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Luke7710
On our wavelength
In response to sophist

on ‎30-07-2021 22:10

hi could i post my router stats please. using pc and connection has dropped now and then for 30 seconds, is noticable when watching youtube and buffers

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nazuro
Joining in
In response to sophist

on ‎31-07-2021 10:21

Hi Sophist, thanks for your reply. I grabbed the screenshots as requested. Doesn't mean much to me but thank you for your help with this

 

https://imgur.com/a/gWkhAS4

 

 

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Alex_RM
Forum Team
Forum Team
In response to nazuro

on ‎02-08-2021 08:55

Hi nazuro,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to see you're having some connection issues. 

 

Sadly we're not able to see the links you've posted, if you're able to screenshot them instead?

 

Are you able to post a live link to your BQM?

 

Alex_Rm

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nazuro
Joining in
In response to Alex_RM

on ‎02-08-2021 11:31

Hi, are you not able to see the imgur link I posted? 

 

I'd rather not share the live chart of the BQM, is what I've sent not sufficient? I'll add the most recent 24h to this post too. Screenshot 2021-08-02 at 11.31.21.png

Screenshot 2021-07-31 at 10.18.17.pngScreenshot 2021-07-31 at 10.18.04.pngScreenshot 2021-07-31 at 10.17.58.pngScreenshot 2021-07-31 at 10.17.47.pngScreenshot 2021-07-31 at 10.17.43.pngScreenshot 2021-07-31 at 10.17.37.pngScreenshot 2021-07-31 at 10.17.32.pngScreenshot 2021-07-31 at 10.17.23.png

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Lee_R
Forum Team
Forum Team
In response to nazuro

on ‎02-08-2021 14:54

Hi there @nazuro thanks for getting back to us.

We've located your account from here and have had a look.  To try to help you resolve this, I am going to send you a private message.

Regards

 

Lee_R

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Lee_R
Forum Team
Forum Team
In response to nazuro

on ‎02-08-2021 17:58

Hi @nazuro

Thanks for confirming your details.  I have booked the first available technician to attend your property.  You can view and amend the appointment here.

Regards

 

Lee

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