on 13-12-2021 22:57
Was asked to post my monitor results...
since "upgrading" to 1gb internet and a new hub ive had consistent problems with connection drop
https://www.thinkbroadband.com/broadband/monitoring/quality/share/0b3ae551e9429efb79c52dae5f66a0d529...
https://www.thinkbroadband.com/broadband/monitoring/quality/share/200709394b11f4b1ff92370c03de68d65934350a-13-12-2021
on 14-12-2021 09:43
Not that I’m aware of. I don’t have to plug anything in anyway except the actual router but I wasn’t given any other option
on 14-12-2021 09:45
on 14-12-2021 09:48
Thank you for your help
on 14-12-2021 09:51
Good morning @misterjtattoo,
Thank you for joining me on the forums & welcome.
As advised by lotharmat, there seems to be a few issues here.
I am going to pop you over a PM so that I can take a further look into things on our end.
You can find the PM in the purple envelope on the top right of the screen.
Kind regards,
Zak_M
on 14-12-2021 09:51
on 14-12-2021 10:46
Thank you for providing me with all that information via PM.
I can confirm you do have a power level issues that we are going to need to get an engineer to put right.
I have taken the opportunity to book this for you, for the time, date & to make any amendments please visit your My Virgin Media account.
Kind regards,
Zak_M
on 14-12-2021 10:50
When is the appointment sorry as I don’t see it
on 14-12-2021 10:53
on 14-12-2021 11:14
Aww thsnks
on 14-12-2021 12:33
Let me know if you can't find it and ill pop you over another PM.
kind regards,
Zak_M