Latency/Ping issue

[misterjtattoo]

Was asked to post my monitor results...

since "upgrading" to 1gb internet and a new hub ive had consistent problems with connection drop 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0b3ae551e9429efb79c52dae5f66a0d529...

https://www.thinkbroadband.com/broadband/monitoring/quality/share/200709394b11f4b1ff92370c03de68d65934350a-13-12-2021

[misterjtattoo]

Not that I’m aware of. I don’t have to plug anything in anyway except the actual router but I wasn’t given any other option

[lotharmat]

OK - the reason I wanted to know is that power levels for FTTP can differ from FTTC connections.

You need a tech visit (unless there is an outage mentioned on 0800 561 0061)

[misterjtattoo]

Thank you for your help

[Zak_M]

Good morning @misterjtattoo, 

Thank you for joining me on the forums & welcome. 

As advised by lotharmat, there seems to be a few issues here. 

I am going to pop you over a PM so that I can take a further look into things on our end. 

You can find the PM in the purple envelope on the top right of the screen. 

Kind regards,

Zak_M

[lotharmat]

No problem! - All you can do now is hang on for a VM forum rep to get to this (they will) they can then do the necessary and get it sorted for you!

[Zak_M]

Thank you for providing me with all that information via PM. 

I can confirm you do have a power level issues that we are going to need to get an engineer to put right.

I have taken the opportunity to book this for you, for the time, date & to make any amendments please visit your My Virgin Media account.

Kind regards,

Zak_M

[misterjtattoo]

When is the appointment sorry as I don’t see it

[lotharmat]

I think it can take a couple of hours to show!

[misterjtattoo]

Aww thsnks

[Zak_M]

Let me know if you can't find it and ill pop you over another PM.

kind regards,

Zak_M