Latency/Ping issue

[misterjtattoo]

Was asked to post my monitor results...

since "upgrading" to 1gb internet and a new hub ive had consistent problems with connection drop 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0b3ae551e9429efb79c52dae5f66a0d529...

https://www.thinkbroadband.com/broadband/monitoring/quality/share/200709394b11f4b1ff92370c03de68d65934350a-13-12-2021

[lotharmat]

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. The forum software will remove the MAC addresses for you (If you get an error - just click the 'post' button again).

[misterjtattoo]

its not giving me the option to not log in. it just says "sign in with the password on the bottom of your device"

[misterjtattoo]

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.1
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	31	4
DOCSIS 3.1 channels	1	0

[misterjtattoo]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	-0.599998	38.983261	QAM256	25
1	139000000	0.400002	38.983261	QAM256	1
2	147000000	0.700001	38.605377	QAM256	2
3	155000000	0.700001	38.605377	QAM256	3
4	163000000	0.200001	38.605377	QAM256	4
5	171000000	-0.500000	38.605377	QAM256	5
6	179000000	-0.900002	38.605377	QAM256	6
7	187000000	-1.000000	38.983261	QAM256	7
8	195000000	-1.000000	38.605377	QAM256	8
9	203000000	-1.200001	38.605377	QAM256	9
10	211000000	-1.400002	38.605377	QAM256	10
11	219000000	-1.500000	38.605377	QAM256	11
12	227000000	-1.799999	38.605377	QAM256	12
13	235000000	-1.799999	38.983261	QAM256	13
14	243000000	-1.900002	38.605377	QAM256	14
15	251000000	-2.000000	38.983261	QAM256	15
16	259000000	-1.500000	38.605377	QAM256	16
17	267000000	-1.200001	38.983261	QAM256	17
18	275000000	-1.200001	38.983261	QAM256	18
19	283000000	-1.200001	38.983261	QAM256	19
20	291000000	-1.099998	38.605377	QAM256	20
21	299000000	-1.099998	38.983261	QAM256	21
22	307000000	-0.799999	38.983261	QAM256	22
23	315000000	-0.700001	38.983261	QAM256	23
24	323000000	-0.799999	38.605377	QAM256	24
26	339000000	-0.599998	38.605377	QAM256	26
27	347000000	-0.500000	38.605377	QAM256	27
28	355000000	-0.599998	38.605377	QAM256	28
29	363000000	-0.599998	37.355988	QAM256	29
30	371000000	-0.900002	37.636276	QAM256	30
31	379000000	-1.099998	37.636276	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.983261	0	0
1	Locked	38.983261	0	0
2	Locked	38.605377	19	0
3	Locked	38.605377	1024	0
4	Locked	38.605377	27816	0
5	Locked	38.605377	2	0
6	Locked	38.605377	348	0
7	Locked	38.983261	0	0
8	Locked	38.605377	2	0
9	Locked	38.605377	497	0
10	Locked	38.605377	106	0
11	Locked	38.605377	0	0
12	Locked	38.605377	0	0
13	Locked	38.983261	0	0
14	Locked	38.605377	0	0
15	Locked	38.983261	0	0
16	Locked	38.605377	0	0
17	Locked	38.983261	0	0
18	Locked	38.983261	0	0
19	Locked	38.983261	0	0
20	Locked	38.605377	0	0
21	Locked	38.983261	0	0
22	Locked	38.983261	0	0
23	Locked	38.983261	0	0
24	Locked	38.605377	0	0
26	Locked	38.605377	0	0
27	Locked	38.605377	0	0
28	Locked	38.605377	0	0
29	Locked	37.355988	0	0
30	Locked	37.636276	0	0
31	Locked	37.636276	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1880

QAM2048

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

36

-12.4

1053941221

3439

[misterjtattoo]

Refresh data

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	49.520599	5120 KSym/sec	64QAM	1
2	53700000	49.020599	5120 KSym/sec	64QAM	2
3	39400000	48.520599	5120 KSym/sec	64QAM	4
4	46200000	48.770599	5120 KSym/sec	64QAM	3

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	4	0
2	US_TYPE_STDMA	0	0	7	0
3	US_TYPE_STDMA	0	0	7	0
4	US_TYPE_STDMA	0	0	9	0

[misterjtattoo]

Refresh data

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	cmreg-vmdg640-bbt076+voc-b.cm

Primary Downstream Service Flow

SFID	88336
Max Traffic Rate	1230000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	88335
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	bestEffort

[lotharmat]

The 3.1 channel has too low QAM - Should be 4096 - also the power looks to be too low..

Do you have FTTP or FTTC?

[misterjtattoo]

I’m unsure. How do I check?

[lotharmat]

Is the port where the cable comes into your house powered?