on 17-03-2023 21:17
Hello VM Community,
I recently joined Virgin Media as a new customer last month and since then, the high latency spikes makes playing games and talking in voice chat impossible. I have the Gig1 Fibre Broadband Package.
Speed Test:
BQMs (Past Week) :
Live BQM:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/b2a08a16239315ed6a26324f7974fce76f...
What I've Tried:
and nothing worked.
on 17-03-2023 21:18
Cable Modem StatusItem Status Comments
Acquired Downstream Channel(Hz) | 242000000 | Locked |
Ranged Upstream Channel(Hz) | 0 | Failed |
Provisioning State | Online | Operational |
Downstream bonded channels
1 | 242000000 | 6 | 40 | QAM 256 | 14 |
2 | 138000000 | 5.9 | 40 | QAM 256 | 1 |
3 | 146000000 | 5.8 | 40 | QAM 256 | 2 |
4 | 154000000 | 5.7 | 40 | QAM 256 | 3 |
5 | 162000000 | 5.7 | 40 | QAM 256 | 4 |
6 | 170000000 | 5.4 | 40 | QAM 256 | 5 |
7 | 178000000 | 5.5 | 40 | QAM 256 | 6 |
8 | 186000000 | 5.8 | 40 | QAM 256 | 7 |
9 | 194000000 | 6 | 40 | QAM 256 | 8 |
10 | 202000000 | 5.9 | 39 | QAM 256 | 9 |
11 | 210000000 | 6.2 | 39 | QAM 256 | 10 |
12 | 218000000 | 6.3 | 40 | QAM 256 | 11 |
13 | 226000000 | 6 | 40 | QAM 256 | 12 |
14 | 234000000 | 5.9 | 40 | QAM 256 | 13 |
15 | 250000000 | 5.9 | 40 | QAM 256 | 15 |
16 | 258000000 | 5.5 | 39 | QAM 256 | 16 |
17 | 266000000 | 4.5 | 39 | QAM 256 | 17 |
18 | 274000000 | 5.4 | 39 | QAM 256 | 18 |
19 | 282000000 | 5.6 | 40 | QAM 256 | 19 |
20 | 290000000 | 4.5 | 39 | QAM 256 | 20 |
21 | 298000000 | 5.4 | 39 | QAM 256 | 21 |
22 | 306000000 | 5.7 | 39 | QAM 256 | 22 |
23 | 314000000 | 5.8 | 39 | QAM 256 | 23 |
24 | 322000000 | 6 | 39 | QAM 256 | 24 |
25 | 330000000 | 6.2 | 39 | QAM 256 | 25 |
26 | 338000000 | 5.9 | 39 | QAM 256 | 26 |
27 | 346000000 | 5.5 | 40 | QAM 256 | 27 |
28 | 354000000 | 5.9 | 40 | QAM 256 | 28 |
29 | 362000000 | 6.3 | 40 | QAM 256 | 29 |
30 | 370000000 | 6.1 | 40 | QAM 256 | 30 |
31 | 378000000 | 5.7 | 39 | QAM 256 | 31 |
on 17-03-2023 21:18
Downstream bonded channels
1 | Locked | 40 | 0 | 0 |
2 | Locked | 40 | 0 | 0 |
3 | Locked | 40 | 1 | 0 |
4 | Locked | 40 | 3 | 0 |
5 | Locked | 40 | 1 | 0 |
6 | Locked | 40 | 1 | 0 |
7 | Locked | 40 | 2 | 0 |
8 | Locked | 40 | 0 | 0 |
9 | Locked | 40 | 0 | 0 |
10 | Locked | 39 | 1 | 0 |
11 | Locked | 39 | 0 | 0 |
12 | Locked | 40 | 0 | 0 |
13 | Locked | 40 | 0 | 0 |
14 | Locked | 40 | 0 | 0 |
15 | Locked | 40 | 0 | 0 |
16 | Locked | 39 | 0 | 0 |
17 | Locked | 39 | 0 | 0 |
18 | Locked | 39 | 0 | 0 |
19 | Locked | 40 | 0 | 0 |
20 | Locked | 39 | 0 | 0 |
21 | Locked | 39 | 0 | 0 |
22 | Locked | 39 | 0 | 0 |
23 | Locked | 39 | 0 | 0 |
24 | Locked | 39 | 0 | 0 |
25 | Locked | 39 | 0 | 0 |
26 | Locked | 39 | 0 | 0 |
27 | Locked | 40 | 0 | 0 |
28 | Locked | 40 | 0 | 0 |
29 | Locked | 40 | 0 | 0 |
30 | Locked | 40 | 0 | 0 |
31 | Locked | 39 | 1 | 0 |
on 17-03-2023 21:18
Upstream bonded channels
Not Available |
Upstream bonded channels
Not Available |
on 17-03-2023 21:19
General Configuration
Allowed |
1 |
Enabled |
3.1 |
kldJKDHSUBsgvca69834ncxv9 |
Primary Downstream Service Flow
16547 |
1200000450 bps |
42600bytes |
0 bps |
Primary Upstream Service Flow
16681 |
55000270 bps |
42600bytes |
0 bps |
16320bytes |
Best Effort |
on 17-03-2023 21:19
Time Priority Description
16-03-2023 14:29:02 | notice | US profile assignment change. US Chan ID: 14; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-03-2023 14:29:02 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-03-2023 13:21:02 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-03-2023 13:21:02 | notice | US profile assignment change. US Chan ID: 14; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-03-2023 10:17:01 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-03-2023 10:17:01 | notice | US profile assignment change. US Chan ID: 14; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-03-2023 10:16:58 | notice | REGISTRATION COMPLETE - Waiting for Operational status |
16-03-2023 10:16:58 | warning | REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-03-2023 10:16:53 | notice | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-03-2023 10:16:41 | warning | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-03-2023 10:16:38 | notice | Honoring MDD; IP provisioning mode = IPv4 |
16-03-2023 10:16:33 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-03-2023 10:16:21 | critical | Cable Modem reboot from UI |
14-03-2023 22:25:01 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
14-03-2023 22:24:16 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
10-03-2023 13:18:09 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
10-03-2023 13:17:57 | critical | Cable Modem Reboot via RG reboot command |
10-03-2023 13:16:17 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
10-03-2023 13:16:05 | critical | Cable Modem reboot from UI |
09-03-2023 11:55:14 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
09-03-2023 11:55:02 | critical | Cable Modem reboot from UI |
09-03-2023 03:46:54 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
09-03-2023 03:46:49 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
09-03-2023 03:46:46 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
09-03-2023 03:46:33 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
09-03-2023 03:46:30 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-03-2023 15:56:27 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-03-2023 09:38:10 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-03-2023 09:37:57 | critical | Cable Modem reboot from UI |
04-03-2023 00:38:30 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
04-03-2023 00:38:18 | critical | Cable Modem reboot from UI |
03-03-2023 22:12:34 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 19-03-2023 17:05
Anyone?
on 21-03-2023 08:05
Bump
on 21-03-2023 08:11
on 21-03-2023 08:27
I have similar high latency issues but not as severe as yours.. I have recently installed 3x Wi-Fi Max Pods and wonder if they are causing the issue for me?? I live in a busy road and see lots of other Wi-Fi networks including Virgin and BT .. maybe my issue is due to outside factors although before I switched over to pods I didn’t seem to get the latency issues…
I have raised another thread with my details / signal etc and hopefully someone will reply on that. But interested on what your predicament is…