Laptop won't detect HUB5

[aCtdancy]

Been with Virgin Media for years. I have installed the HUB5 & although all other devices are successfully connected, my laptop (previously connected to the HUB4) can't detect the HUB5.

I'm not at all techie so please dumb down any replies/suggestions!

Thanks very much!

[Anonymous]

Gotta love the dear old /new hub 5.

It might be a case of old network drivers. See https://support.microsoft.com/en-us/windows/fix-wi-fi-connection-issues-in-windows-9424a1f7-6a3b-65a....

Also try an ethernet cable connection. 

[John_GS]

Hi @aCtdancy

Thanks for posting and welcome to the community.

Sorry to hear you're having issues with the Hub 5. Have you tried the above suggestion? Let us know if need further help.

Best,