Laptop - losing my Microsoft Direct Access connection

[Graham19481]

I keep losing my Microsoft Direct Access connection. Any thoughts as to who at Virgin I should contact in order to establish what the fault is, or who to speak with to ensure my equipment is up-to-date?

[Ashleigh_C]

Hi there @Graham19481

Thank you so much for your post and welcome back to the community forums! 

I am so sorry to hear that this is happening! Can I ask if you get an error message at all?

Is this only happening on one device? If so what device is this? 

Thanks again. 

[Graham19481]

Good morning Ash.

Yes, I do recevie error messages, one which asks me for my password and then one which states we can't connect you right now, or something similar.

I am using a Think Pad laptop with Intel CORE i5 10th Gen. Does this help?

I was using the same type of laptop which I chnaged in order to establish if the fault was with that particular machine. However, clearly this is not the case.

[Gareth_L]

Hello Graham19481.

Thanks for your reply.

Sorry to hear replacing the laptop hasn't resolved the issue.

Are you using a VPN at all?

Do you also lose connection  on any other devices at all?

Gareth_L