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Laptop connection is failing but other devices are fine

IainMurray15
Joining in

on ‎29-09-2021 15:40

Hi all,

In the last two days my laptop has had an awful connection to my home router. Sometimes failing completely, other times very weak.

Connection has remained strong across my other devices. Fairly sure my laptop is fine as can connect to hot-spot without problem.

Thanks, 

Iain

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3 REPLIES 3

jbrennand
Very Insightful Person
Very Insightful Person

on ‎29-09-2021 16:04

Does it connect via an ethernet cable? Can you test that?

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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IainMurray15
Joining in
In response to jbrennand

on ‎29-09-2021 22:21

I don't think I have an ethernet cable in the house anymore!

Will do that as a last resort if nothing else is helping the cause. 

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Natalie_L
Forum Team (Retired)
Forum Team (Retired)
In response to IainMurray15

on ‎02-10-2021 09:20

Hi IainMurray15, 

 

Welcome and thanks for reaching out. 

 

I am sorry to hear you are having issues connecting your laptop to Hub via WiFi. 

 

Does the laptop have the problem in all areas of the home or anywhere in particular? 

What speeds are achieving when using the laptop on WiFi? You can check this here.

 

If you are able to use an Ethernet to connect the laptop, could you also run a wired connection test via the hyperlink provided. 

 

Thank you 

 

 

Nat
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