Lantecy problems. Packet loss etc

[Dannyb366]

I have been with virgin since the 15th of March and never had a day of it being normal. 2 engineers have been out and still problems and they will not do anything about it. I have gig1, do these readings look correct ?

 

[Dannyb366]

 

[Anonymous]

Please copy and paste the tables 

[Dannyb366]

• 3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	2.2	39	QAM256	25
10	211000000	3.1	39	QAM256	10
11	219000000	3.1	39	QAM256	11
12	227000000	3	39	QAM256	12
13	235000000	3	38.6	QAM256	13
14	243000000	3	39	QAM256	14
15	251000000	3.1	39	QAM256	15
16	259000000	3.3	38.6	QAM256	16
17	267000000	3.2	39	QAM256	17
18	275000000	3.1	39	QAM256	18
19	283000000	2.6	38.6	QAM256	19
20	291000000	2.8	39	QAM256	20
21	299000000	3.5	39	QAM256	21
22	307000000	3.6	39	QAM256	22
23	315000000	3.1	38.6	QAM256	23
24	323000000	2.5	38.6	QAM256	24
26	339000000	2	39	QAM256	26
27	347000000	2	39	QAM256	27
28	355000000	2	39	QAM256	28
29	363000000	2.1	39	QAM256	29
30	371000000	2.1	39	QAM256	30
31	379000000	2.1	38.6	QAM256	31
1	139000000	5.3	39	QAM256	1
2	147000000	5	39	QAM256	2
3	155000000	4.8	38.6	QAM256	3
4	163000000	4.4	38.6	QAM256	4
5	171000000	3.8	38.6	QAM256	5
6	179000000	3.5	38.6	QAM256	6
7	187000000	3.5	38.6	QAM256	7
8	195000000	3.5	38.6	QAM256	8
9	203000000	3.3	38.6	QAM256	9

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.983261	0	0
10	Locked	38.983261	0	0
11	Locked	38.983261	0	0
12	Locked	38.983261	0	0
13	Locked	38.605377	0	0
14	Locked	38.983261	0	0
15	Locked	38.983261	0	0
16	Locked	38.605377	0	0
17	Locked	38.983261	0	0
18	Locked	38.983261	0	0
19	Locked	38.605377	0	0
20	Locked	38.983261	0	0
21	Locked	38.983261	0	0
22	Locked	38.983261	0	0
23	Locked	38.605377	0	0
24	Locked	38.605377	0	0
26	Locked	38.983261	0	0
27	Locked	38.983261	0	0
28	Locked	38.983261	0	0
29	Locked	38.983261	0	0
30	Locked	38.983261	0	0
31	Locked	38.605377	0	0
1	Locked	38.983261	0	0
2	Locked	38.983261	0	0
3	Locked	38.605377	0	0
4	Locked	38.605377	0	0
5	Locked	38.605377	0	0
6	Locked	38.605377	0	0
7	Locked	38.605377	0	0
8	Locked	38.605377	0	0
9	Locked	38.605377	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM2048

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

42

-1

96573019

0

[Anonymous]

Do post the rest if you are able to. Generally they look okay so far (although 3.1 downstream QAM is half what it should be). 

[Dannyb366]

3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 46200000 47.5 5120 KSym/sec 64QAM 3
2 39400000 47.3 5120 KSym/sec 64QAM 4
3 53700000 47.8 5120 KSym/sec 64QAM 2
4 60300000 47.5 5120 KSym/sec 64QAM 1


3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 0 0
2 US_TYPE_STDMA 0 0 0 0
3 US_TYPE_STDMA 0 0 0 0
4 US_TYPE_STDMA 0 0 0 0

[Dannyb366]

General Configuration
Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
87dsfd;kfoA,.iyewrkldJKDHSUBs


Primary Downstream Service Flow
SFID
30178
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0


Primary Upstream Service Flow
SFID
7548
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
bestEffort

[Anonymous]

Yeah nothing major that I can see. Perhaps set up a BQM and share its link here so it can be monitored over time https://www.thinkbroadband.com/broadband/monitoring/quality

[Dannyb366]

https://www.thinkbroadband.com/images/broadband-quality-monitor/sample-graphs/large.png

[Anonymous · Accepted solution]

Looks like you have high utilisation at peak times on your network plus a hint of noise. One for the VM forum team.