on 16-07-2021 17:38
Could someone take a look and advise please?
Lag spikes increasing over recent months, noticeable when gaming but also some buffering on streaming services.
There was an Email in June about a network upgrade completion. Everything stable since Virgin replaced SH3 with SH2AC back in 2017.
All connection checked, last router reset around Midnight 13th.
Something feels flaky.
on 16-07-2021 17:39
Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) | 411000000 | 419000000 | 427000000 | 435000000 | 443000000 | 451000000 | 459000000 | 467000000 |
Lock Status(QAM Lock/FEC Sync/MPEG Lock) | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked |
Channel ID | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 |
Modulation | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM |
Symbol Rate (Msym/sec) | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 |
Interleave Depth | I=12 J=17 | I=12 J=17 | I=12 J=17 | I=12 J=17 | I=12 J=17 | I=12 J=17 | I=12 J=17 | I=12 J=17 |
Power Level (dBmV) | -0.60 | -0.72 | -0.84 | -1.03 | -1.19 | -1.25 | -1.76 | -1.53 |
RxMER (dB) | 36.17 | 36.17 | 35.97 | 35.97 | 36.17 | 36.17 | 35.97 | 35.97 |
Pre RS Errors | 10902 | 10124 | 9995 | 9038 | 6452 | 6323 | 15370 | 6131 |
Post RS Errors | 7695 | 8068 | 9315 | 8260 | 5092 | 4496 | 14233 | 4291 |
on 16-07-2021 17:41
Upstream US-1 US-2 US-3 US-4
Channel Type | 2.0 | 2.0 | 2.0 | 2.0 |
Channel ID | 2 | 1 | 3 | 4 |
Frequency (Hz) | 39400000 | 46200000 | 32600000 | 25800000 |
Ranging Status | Success | Success | Success | Success |
Modulation | 64QAM | 64QAM | 64QAM | 64QAM |
Symbol Rate (Sym/sec) | 5120000 | 5120000 | 5120000 | 5120000 |
Mini-Slot Size | 2 | 2 | 2 | 2 |
Power Level (dBmV) | 48.00 | 48.75 | 48.25 | 48.00 |
T1 Timeouts | 0 | 0 | 0 | 0 |
T2 Timeouts | 0 | 0 | 0 | 0 |
T3 Timeouts | 4 | 0 | 0 | 0 |
T4 Timeouts | 0 | 0 | 0 | 0 |
on 16-07-2021 17:42
Network Log
First Time | Last Time | Priority | Error Number | Description |
16/07/2021 04:06:17 GMT | 16/07/2021 04:06:17 GMT | Error (4) | 68010300 | DHCP RENEW WARNING - Field invalid in response v4 option |
14/07/2021 21:23:57 GMT | 14/07/2021 21:23:57 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
14/07/2021 21:23:57 GMT | 14/07/2021 21:23:57 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
14/07/2021 21:23:57 GMT | 14/07/2021 21:23:57 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
14/07/2021 21:23:57 GMT | 14/07/2021 21:23:57 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
14/07/2021 21:23:57 GMT | 14/07/2021 21:23:57 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
14/07/2021 21:23:57 GMT | 14/07/2021 21:23:57 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
14/07/2021 21:23:57 GMT | 14/07/2021 21:23:57 GMT | Warning (5) | 84020200 | Lost MDD Timeout |
14/07/2021 21:23:52 GMT | 14/07/2021 21:23:52 GMT | Critical (3) | 84000500 | SYNC Timing Synchronization failure - Loss of Sync |
14/07/2021 21:23:52 GMT | 14/07/2021 21:23:52 GMT | Critical (3) | 84000500 | SYNC Timing Synchronization failure - Loss of Sync |
13/07/2021 22:49:23 GMT | 13/07/2021 22:49:23 GMT | Error (4) | 68000407 | TOD established |
Time Not Established | Time Not Established | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
Time Not Established | Time Not Established | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
Time Not Established | Time Not Established | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
Time Not Established | Time Not Established | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
Time Not Established | Time Not Established | Notice (6) | 84000510 | Downstream Locked Successfully |
13/07/2021 22:26:33 GMT | 13/07/2021 22:26:33 GMT | Error (4) | 68000407 | TOD established |
Time Not Established | Time Not Established | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
Time Not Established | Time Not Established | Notice (6) | 84000510 | Downstream Locked Successfully |
13/07/2021 22:21:48 GMT | 13/07/2021 22:21:48 GMT | Warning (5) | 66050310 | Auth Success - Web login successful. |
16-07-2021 17:52 - edited 16-07-2021 18:03
on 19-07-2021 12:09
Hello weirdbeard12
Thanks for posting in regards to the connection issues you're experiencing, we appreciate you raising this via the forums and welcome to the community.
We've had a look at the connection from our side but the information is limited due to the Hub being in modem mode, that being said there aren't any area issue reported for your area at the moment. If you are still experiencing the issues can you take the Hub out of modem mode so we can see some more details?
Rob
on 19-07-2021 13:00
Thanks Rob, appreciate you taking a look.
Will take Hub out of modem mode later this evening and post again to update you.
on 19-07-2021 13:40
That would be brilliant, thanks weirdbeard12.
Just let us know once you've done that so we can check for you 🙂
Beth
19-07-2021 16:57 - edited 19-07-2021 17:16
Hi Beth
Hub now reset to Router mode.
BQM now reflects new IP address.
on 19-07-2021 17:58
Hi weirdbeard12,
Thanks for putting the hub into router mode for us - it looks like the hub has a very long uptime and hasn't been rebooted in a while. Can you please reboot the Virgin Media hub and let us know once you've done that? I will check the status of your connection again from here 🙂
Thanks
Beth