Menu
Reply
  • 9.17K
  • 953
  • 1.44K
jbrennand
Alessandro Volta
105 Views
Message 31 of 36
Flag for a moderator

Re: LS27 9QL Morley Leeds Area Issues

A Superuser should comment - but these stats reveal that you have an issue with your downstream connection (probably noise ingress) as the SNR's are mostly below the 34dBmV lower recommended limit and there are lots of PostRS errors in those channels.
A technician visit is required - call it in or wait a day or two for a VM person to pick this up.

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
  • 73
  • 0
  • 0
RamboMonkey
Joining in
100 Views
Message 32 of 36
Flag for a moderator

Re: LS27 9QL Morley Leeds Area Issues

Thanks for that jbrennand, Hopefully have an engineer visit this Sat between 12-4PM fingers crossed!

new log with critical and error

Network Log
Time Priority Description
27/08/2019 16:16:56 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2019 16:16:57 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2019 16:19:33 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2019 16:19:38 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2019 16:19:44 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2019 16:19:44 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2019 16:19:46 Error Service Add Ack rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2019 16:19:46 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2019 16:19:48 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2019 16:19:48 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2019 16:19:50 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2019 16:19:51 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2019 16:22:24 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2019 16:22:26 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2019 16:22:38 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2019 16:22:38 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2019 16:22:47 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2019 16:22:48 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2019 16:22:58 Error Service Add Ack rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2019 16:22:59 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
  • 1.04K
  • 59
  • 194
Forum Team
Forum Team
82 Views
Message 33 of 36
Flag for a moderator

Re: LS27 9QL Morley Leeds Area Issues

Hi RamboMonkey,

 

I'm really sorry that your broadband issue is ongoing and that you've had difficulty resolving this.

 

In taking a look at the backend of your account, I can see that your downstream SNR is low on most channels, as well as having high upstream power levels. I'm glad you've been able to arrange an engineer visit, as this is certainly what I'd recommend.

 

Please keep us posted regarding the appointment and let us know whether they're able to restore full functionality.

 

Thanks,

Rachael

0 Kudos
Reply
  • 1.14K
  • 57
  • 153
Forum Team
Forum Team
70 Views
Message 34 of 36
Flag for a moderator

Re: LS27 9QL Morley Leeds Area Issues

Hi RamboMonkey, just checking in to see how things have been since we spoke via PM last week - I hope the most recent visit was successful? Please keep us posted if you can. 

 

Tom

0 Kudos
Reply
  • 73
  • 0
  • 0
RamboMonkey
Joining in
65 Views
Message 35 of 36
Flag for a moderator

Re: LS27 9QL Morley Leeds Area Issues

Hi Tom,

The engineer came out on Saturday afternoon and replaced my router and removed the attenuators since then everything seems to be back to normal fingers crossed!

0 Kudos
Reply
  • 1.14K
  • 57
  • 153
Forum Team
Forum Team
63 Views
Message 36 of 36
Flag for a moderator

Re: LS27 9QL Morley Leeds Area Issues

Great stuff, hopefully things remain that way - thanks for letting us know. Please don't hesitate to give us another shout if needed 👍

 

Tom

0 Kudos
Reply