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RamboMonkey
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Message 1 of 36
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LS27 9QL Morley Leeds Area Issues

Hi there,

are anyone else experiencing issues in the LS27 9QL area with their broadband connection it seems to be disconnecting every couple of minutes and has been evident for around a week now.

 

Kind Regards

Pete

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RamboMonkey
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Re: LS27 9QL Morley Leeds Area Issues

Forgot to mention in the title this is Area22

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jbrennand
Alessandro Volta
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Message 3 of 36
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Re: LS27 9QL Morley Leeds Area Issues

Is it just dropping on wifi connections or do ethernet cable connected devices also drop out regularly.

As well as the “check service,” weblink there is also a Service Status number 0800 561 0061 which usually tells you of local issues, down to postcode level (that might even not yet be listed on the Service Status web page) that may give you more info. If nothing shows there call it in and see what they say when they test your connection and if possible get a fault reference number.

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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RamboMonkey
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Message 4 of 36
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Re: LS27 9QL Morley Leeds Area Issues

Hi Thank you for your reply.

Service status page shows no known issues in my area for broadband.

I have tried the online test tool numerous times sometimes it comes back with "Check your cables are connected & powered on" and other times it comes back with "we cannot find a problem"

I can confirm that when this happens the solid purple light goes off on the superhub3 (running in modem mode) and you get the flashing green light /arrows and will eventually come back on to the solid purple light.

Kind Regards

Peter Kelly

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RamboMonkey
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Message 5 of 36
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Re: LS27 9QL Morley Leeds Area Issues

Sorry forgot to mention that this is affecting both wired and wireless connections

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RamboMonkey
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Re: LS27 9QL Morley Leeds Area Issues

also I'd just like to mention that I have tried rebooting the hub/router lots of times issue still present.

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RamboMonkey
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Message 7 of 36
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Re: LS27 9QL Morley Leeds Area Issues

VM_Test_Tool.PNGVM_Service_Status.PNG

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RamboMonkey
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Re: LS27 9QL Morley Leeds Area Issues

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13227500000.538256 qam24
2138750000-0.537256 qam1
3146750000-0.538256 qam2
4154750000-0.738256 qam3
5162750000-0.738256 qam4
6170750000-0.538256 qam5
7178750000-0.238256 qam6
8186750000-0.238256 qam7
9194750000-0.438256 qam8
10202750000-0.238256 qam9
11210750000-0.238256 qam10
12218750000-0.238256 qam11
13226750000-0.438256 qam12
14234750000038256 qam13
15242750000038256 qam14
16250750000038256 qam15
17258750000-0.238256 qam16
18266750000038256 qam17
19274750000038256 qam18
20282750000038256 qam19
212907500000.238256 qam20
222987500000.738256 qam21
233067500000.538256 qam22
243147500000.538256 qam23



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.955620
2Locked37.620
3Locked38.670
4Locked38.970
5Locked38.6200
6Locked38.670
7Locked38.960
8Locked38.670
9Locked38.960
10Locked38.970
11Locked38.9200
12Locked38.670
13Locked38.680
14Locked38.970
15Locked38.690
16Locked38.670
17Locked38.690
18Locked38.660
19Locked38.690
20Locked38.940
21Locked38.670
22Locked38.920
23Locked38.970
24Locked38.680
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RamboMonkey
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Re: LS27 9QL Morley Leeds Area Issues

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1393999983.85512016 qam10
2258000143.85512016 qam12
3325999833.85512016 qam11
4462000093.85512016 qam9


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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RamboMonkey
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Re: LS27 9QL Morley Leeds Area Issues

Network Log

Time Priority Description

01/08/2019 14:43:48Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2019 14:43:53Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2019 14:43:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2019 14:44:13Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2019 14:44:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2019 14:44:39Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2019 14:44:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2019 14:44:52Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2019 14:44:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2019 14:45:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2019 14:45:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2019 14:45:13Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2019 14:45:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2019 14:45:41Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2019 14:45:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2019 14:45:43Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2019 14:45:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2019 14:46:1Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2019 14:46:2Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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