@violetsanders25 wrote:
Thank you for your kind response. Sadly I had to tidy up the mess they left. The last time they came out to check the power coming into the property they left the power box open to the elements and disconnected. Mind you believe this was Virgin media on that occasion. I couldn't get any channels from my new tivo box. I called out a VM engineer and it was because of this that the box wasn't working. Pretty disappointment with the all round service to be honest.
Carol
No excuses for poor workmanship or attitude or leaving a mess but ...
VM has 'value engineered' the outsourcing of its maintenance and installation contracts. The tech's who turn up are typically on visits of a limited/timed duration so generally the aim is to get in and out as fast as possible.
As a result, some of the photos of poorly-done new installations which appear on here are truly comical. Lack of skill and ability to use basic tools are also obvious among some of the installers.
That said, there are regular posts on here from customers who have complimented the work and attitude of visiting VM techs and the young guy who installed my new (BT) connection at the start of the year was from Kelly Comm's and I couldn't fault him. He was very good indeed.
If VM had any reliable quality control processes for its installation work, all jobs should be of equally good quality. Unfortunately, as with many companies now, the quality of the outcome may well depend on the skills/ability/attitude of the individual person who turns up, rather than any company benchmarks (if such benchmarks even exist!).
