on 17-01-2020 09:00
We are leaving virgin at the end of the month because of constant endless problems and terrible customer service. But at the moment yet again I can’t connect my devices to the wifi as I keep getting an incorrect password message even though it’s right! I have tried resetting the hub for 30 seconds which worked last time , this time it’s not worked. Anyone know why this keeps happening and have a fix that doesn’t include just resetting the box again and again? Thanks
on 17-01-2020 09:13
If your trying to connect mobile devices via WiFi, make sure they aren't auto adding a space after you're input. I've fallen foul of this a few times. Also, log into your router and change the default password.
on 17-01-2020 13:03
on 05-10-2020 06:54
I am about to do the very same as you and leave Virgin because of the same issue, i have had a technician on the phone an he cannot fix this either, incorrect password is all i get when i try to log into the hub, pointless having a hub that you cannot log into an the technician cannot fix it either
on 12-10-2020 15:10
Thanks for the post Valdo and welcome to our community.
Is this the WiFi password in question or the Hub settings password?
Have you changed any settings such as this previously? Most can be reset to the originals on the base of the Hub with a pin hole reset.
Thanks, Emily.
on 30-10-2020 16:34
Could you explain why virgins problems are never ending hot to leave
latest is on virgin connect to reboot my hub and get yellow triangle with exclamation Mark and on my tv both are working lol I need to reboot hub but does not recognise password changed it when I was having more trouble but it does not work have WiFi on . The reason need reboot all is for some reason my cctv camera have reboot everything I am leaving virgin too ASAP nothing works chat has not worked for four months you speak good people sometime very rarely
on 30-10-2020 19:17
@Oscar22 wrote:Could you explain why virgins problems are never ending hot to leave
latest is on virgin connect to reboot my hub and get yellow triangle with exclamation Mark and on my tv both are working lol I need to reboot hub but does not recognise password changed it when I was having more trouble but it does not work have WiFi on . The reason need reboot all is for some reason my cctv camera have reboot everything I am leaving virgin too ASAP nothing works chat has not worked for four months you speak good people sometime very rarely
Are you asking for assistance or venting?
on 19-01-2021 16:25
The default password has never been changed I have only had the hub 3 router a couple of days and I need to change my security as On my WiFi page it says my security is weak
on 19-01-2021 17:42
@rowdy wrote:The default password has never been changed I have only had the hub 3 router a couple of days and I need to change my security as On my WiFi page it says my security is weak
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