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Keep getting "couldn't get IP address"
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on 01-12-2020 16:15
Recently installed a Hub 4 and now intermittently I cannot connect devices to the internet. For example left house for 30 mins, on return phone couldn't get IP address, also booted pc, Couldn't get IP address.
Some devices have remained connected, pcs and phones left in house whilst I went out.
This seems to happen most times now in the afternoon or evening.
I fear using phone data limit when it should be on wifi AND I can't keep re-booting the hub
There are issues in my area - but I want to know if this is related, or if I need to do something else e.g. firmware update?
12 REPLIES 12
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on 02-12-2020 13:47
Gary is this what you are asking for? (sorry not entirely obvious on hub):
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
| 1 | 138750000 | 1.400002 | 38.983261 | QAM256 | 1 |
| 2 | 146750000 | 1.200001 | 38.605377 | QAM256 | 2 |
| 3 | 154750000 | 0.900002 | 38.605377 | QAM256 | 3 |
| 4 | 162750000 | 0.500000 | 38.983261 | QAM256 | 4 |
| 5 | 170750000 | 0.200001 | 38.605377 | QAM256 | 5 |
| 6 | 178750000 | -0.599998 | 38.605377 | QAM256 | 6 |
| 7 | 186750000 | -0.700001 | 38.605377 | QAM256 | 7 |
| 8 | 194750000 | -1.000000 | 38.983261 | QAM256 | 8 |
| 9 | 202750000 | -1.099998 | 37.636276 | QAM256 | 9 |
| 10 | 210750000 | -0.900002 | 38.605377 | QAM256 | 10 |
| 11 | 218750000 | -0.900002 | 38.605377 | QAM256 | 11 |
| 12 | 226750000 | -1.099998 | 38.983261 | QAM256 | 12 |
| 13 | 234750000 | -1.000000 | 38.605377 | QAM256 | 13 |
| 14 | 242750000 | -1.299999 | 38.605377 | QAM256 | 14 |
| 15 | 250750000 | -1.099998 | 37.636276 | QAM256 | 15 |
| 16 | 258750000 | -0.700001 | 38.983261 | QAM256 | 16 |
| 17 | 266750000 | -0.799999 | 37.636276 | QAM256 | 17 |
| 18 | 274750000 | -1.400002 | 37.636276 | QAM256 | 18 |
| 19 | 282750000 | -1.799999 | 37.636276 | QAM256 | 19 |
| 20 | 290750000 | -2.299999 | 37.636276 | QAM256 | 20 |
| 21 | 298750000 | -2.400002 | 37.355988 | QAM256 | 21 |
| 22 | 306750000 | -2.099998 | 37.636276 | QAM256 | 22 |
| 23 | 314750000 | -2.099998 | 37.636276 | QAM256 | 23 |
| 24 | 322750000 | -2.400002 | 37.636276 | QAM256 | 24 |
| 25 | 330750000 | -2.799999 | 37.636276 | QAM256 | 25 |
| 26 | 370750000 | -3.599998 | 37.355988 | QAM256 | 26 |
| 27 | 378750000 | -3.400002 | 36.609653 | QAM256 | 27 |
| 28 | 386750000 | -3.599998 | 37.636276 | QAM256 | 28 |
| 29 | 394750000 | -3.599998 | 37.355988 | QAM256 | 29 |
| 30 | 402750000 | -4.000000 | 36.386890 | QAM256 | 30 |
| 31 | 410750000 | -4.400002 | 36.386890 | QAM256 | 31 |
3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
| 1 | Locked | 0 | 0 | 0 |
| 2 | Locked | 489018551 | 0 | 0 |
| 3 | Locked | 449277902 | 0 | 0 |
| 4 | Locked | 444382671 | 0 | 0 |
| 5 | Locked | 488722030 | 0 | 0 |
| 6 | Locked | 488493101 | 0 | 0 |
| 7 | Locked | 448583611 | 0 | 0 |
| 8 | Locked | 459768827 | 0 | 0 |
| 9 | Locked | 502878680 | 0 | 0 |
| 10 | Locked | 502469192 | 0 | 0 |
| 11 | Locked | 2970720682 | 0 | 0 |
| 12 | Locked | 2991523250 | 0 | 0 |
| 13 | Locked | 501774106 | 0 | 0 |
| 14 | Locked | 501563525 | 0 | 0 |
| 15 | Locked | 339306613 | 0 | 0 |
| 16 | Locked | 338424870 | 0 | 0 |
| 17 | Locked | 362048563 | 0 | 0 |
| 18 | Locked | 362369237 | 0 | 0 |
| 19 | Locked | 2859739400 | 0 | 0 |
| 20 | Locked | 338110713 | 0 | 0 |
| 21 | Locked | 361038304 | 0 | 0 |
| 22 | Locked | 361475242 | 0 | 0 |
| 23 | Locked | 337892512 | 0 | 0 |
| 24 | Locked | 359120670 | 0 | 0 |
| 25 | Locked | 462650388 | 0 | 0 |
| 26 | Locked | 462048521 | 0 | 0 |
| 27 | Locked | 430763920 | 0 | 0 |
| 28 | Locked | 427005567 | 0 | 0 |
| 29 | Locked | 460346672 | 0 | 0 |
| 30 | Locked | 461345534 | 0 | 0 |
| 31 | Locked | 3075440433 | 0 | 0 |
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on 02-12-2020 13:48
Network Log
Time Priority Description
| Thu 01/01/1970 03:14:53 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 03:14:53 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 03:15:53 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 03:15:53 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 03:17:48 | 4 | ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 03:23:36 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 03:24:04 | 4 | ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 05:44:06 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 05:44:59 | 4 | ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 07:00:15 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 07:01:20 | 4 | ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 08:47:24 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 08:47:40 | 4 | ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 10:59:06 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 10:59:45 | 4 | ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 00:01:46 | 5 | ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 00:00:13 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 00:00:18 | 5 | ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 00:00:43 | 4 | ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 00:50:57 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 00:52:40 | 4 | ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 01:42:16 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 01:43:26 | 4 | ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 03:46:10 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 03:46:18 | 4 | ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 04:32:30 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 04:33:08 | 4 | ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 06:35:24 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 06:36:58 | 4 | ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 08:07:29 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 08:09:14 | 4 | ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 12:42:48 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 12:44:22 | 4 | ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 16:15:37 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 16:15:49 | 4 | ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 21:48:03 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 21:48:16 | 4 | ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 21:49:06 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 21:49:49 | 4 | ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 21:57:57 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 21:58:39 | 4 | ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 21:59:02 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 22:00:19 | 4 | ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 22:34:40 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 22:35:50 | 4 | ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 22:36:05 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 01/01/1970 22:37:07 | 4 | ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Mon 30/11/2020 14:58:23 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
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on 02-12-2020 14:03
Your Downstream Power Levels individually are all within spec but, the differential between the lowest at -4.4dBmV and the highest at +1.4dBmv is too great.
This will need an engineer to put right.
You can either call in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.
If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
| 1 | 138750000 | 1.400002 | 38.983261 | QAM256 | 1 |
| 2 | 146750000 | 1.200001 | 38.605377 | QAM256 | 2 |
| 3 | 154750000 | 0.900002 | 38.605377 | QAM256 | 3 |
| 4 | 162750000 | 0.500000 | 38.983261 | QAM256 | 4 |
| 5 | 170750000 | 0.200001 | 38.605377 | QAM256 | 5 |
| 6 | 178750000 | -0.599998 | 38.605377 | QAM256 | 6 |
| 7 | 186750000 | -0.700001 | 38.605377 | QAM256 | 7 |
| 8 | 194750000 | -1.000000 | 38.983261 | QAM256 | 8 |
| 9 | 202750000 | -1.099998 | 37.636276 | QAM256 | 9 |
| 10 | 210750000 | -0.900002 | 38.605377 | QAM256 | 10 |
| 11 | 218750000 | -0.900002 | 38.605377 | QAM256 | 11 |
| 12 | 226750000 | -1.099998 | 38.983261 | QAM256 | 12 |
| 13 | 234750000 | -1.000000 | 38.605377 | QAM256 | 13 |
| 14 | 242750000 | -1.299999 | 38.605377 | QAM256 | 14 |
| 15 | 250750000 | -1.099998 | 37.636276 | QAM256 | 15 |
| 16 | 258750000 | -0.700001 | 38.983261 | QAM256 | 16 |
| 17 | 266750000 | -0.799999 | 37.636276 | QAM256 | 17 |
| 18 | 274750000 | -1.400002 | 37.636276 | QAM256 | 18 |
| 19 | 282750000 | -1.799999 | 37.636276 | QAM256 | 19 |
| 20 | 290750000 | -2.299999 | 37.636276 | QAM256 | 20 |
| 21 | 298750000 | -2.400002 | 37.355988 | QAM256 | 21 |
| 22 | 306750000 | -2.099998 | 37.636276 | QAM256 | 22 |
| 23 | 314750000 | -2.099998 | 37.636276 | QAM256 | 23 |
| 24 | 322750000 | -2.400002 | 37.636276 | QAM256 | 24 |
| 25 | 330750000 | -2.799999 | 37.636276 | QAM256 | 25 |
| 26 | 370750000 | -3.599998 | 37.355988 | QAM256 | 26 |
| 27 | 378750000 | -3.400002 | 36.609653 | QAM256 | 27 |
| 28 | 386750000 | -3.599998 | 37.636276 | QAM256 | 28 |
| 29 | 394750000 | -3.599998 | 37.355988 | QAM256 | 29 |
| 30 | 402750000 | -4.000000 | 36.386890 | QAM256 | 30 |
| 31 | 410750000 | -4.400002 | 36.386890 | QAM256 | 31 |
*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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