Just did a factory reset on Hub 4. Now says "Requesting CM IP address". What should I do?

[SJClark]

All in the title. Broadband wasn't working. Some posts suggested a factory reset. Now it's asking for CM IP address. 

[legacy1]

Seems DHCP for the modem IP is down in your area.

[SJClark]

Anything I can do? Neighbours are fine. 

[legacy1]

Your neighbours will be fine until they reboot the hub or lease expires

[Roger_Gooner]

If this is a new hub then it probably hasn't been activated.

[SJClark]

Not new at all. Seems to be working now but can't yet login to it to check the status. 

[SJClark]

Internet connection keeps coming and going, dropping in and out. Very frustrating. Engineer not coming for another 48 hours. 

[Roger_Gooner · Accepted solution]

You should always be able to log into the hub with an Ethernet cable.

[SJClark]

That's what I've been doing. It was unresponsive for a while. When it came back it cycles between various stages of requesting an IP address and other things. I post what the engineer tells us tomorrow. 

[Ashleigh_C]

Hi there @SJClark 

Thank you so much for your post and welcome to the community forums, it's great to have you back. 

I am so sorry that you have faced this issue with your connection and thank you for updating us. Can I ask how things are looking now the engineer has been?