on 01-07-2021 22:49
Only just joined Virgin as of Monday. Already signal for broadband losing connection in living room.
muse Connect App says office where hub is great signal, all other rooms Poor
Have optimised but no improvement.
on 02-07-2021 06:49
on 02-07-2021 14:52
on 04-07-2021 12:38
Hi @Joe_dbro.
Welcome to the community and thanks for your first post, we're happy to have you with us 🙂
I'm very sorry to hear you've been having some signal issues with your new service, I appreciate this is frustrating and we apologise for any inconvenience caused.
Is this a Wi-Fi only issue? Or do you find you have issues with wired connections too?
Have you tried splitting the frequencies as @jbrennand helpfully suggested?
Let us know 🙂
Thanks,
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