Issues with 2.5Gb Unmanaged Switch and 2.5Gb Port

[throwawayoma]

I recently got my Hub 5 with gigabit internet. I was using a gigabit switch with no problems but would only get 950Mb to my 2 PC's. Then I purchased a 2.5Gb Switch, connected it to the 2.5Gb port and for a week had 0 problems. My PC would get 1150Mb while the other still only received 950Mb as it's motherboard is too old. Then suddenly my PC's would not be able to access the internet. It just shows unidentified network or will show it connected but have no access to the internet. The weird thing is that if I connect the 2.5Gb switch to the 1Gb ports it works but doesn't use the full speed. Whereas if I connect my gigabit switch to the 2.5Gb port, that works but caps out at 1gb.

I even thought my 2.5Gb switch was faulty so I returned and got a new one and it has the exact same issue straight away but this time it didn't even work for a week. Just to be sure I connected the same cable I used from the router directly to my PC on the 2.5Gb port and my PC gets the expected 1150mb.

Does anyone have any idea on how to troubleshoot this or what could be wrong?

Switch: https://amzn.eu/d/1XIolIv

[legacy1]

Yes well done team!

[Dave_J1]

Same issue here - "Jen_Y" VM team member had the audacity to tell me off for trying to private message another  team member about this. Here's a tip Jen - actually help your paying customers on your premier broadband package, especially when you've screwed up. Just fix it, and while you are trying, roll back to the old version. Formal ombudsman complaint coming your way methinks...

[RichKK]

Exact same issue here after the FW update, EEE has screwed up my 2.5gb port and dropped all my devices.

I even RMA'd my unmanaged switch convinced it was the cause before I found the forum posts. I also tried calling customer services to explain the issue, you can imagine how that went!

Me : It's a firmware issue affecting only one port, the 2.5gb port, on my hub 5

Customer service advisor : So use the other 3 ports, we see no faults with your equipment

Me: No, i'm paying for a router with a working 2.5gb port to enable me to use the speeds i'm also paying for, fix it please

CS : then we'll come and fix it, that'll be £25

Me : No, i will not be paying you to repair faulty equipment under contract, and the engineer can't fix it anyway, and if he could, then the FW would just get pushed out again and i'd be back where I started

CS (after speaking to manager) : we'll send out a replacement hub for free if you can self-install

Me : But i've explained it's a FW issue, the new hub will pick up the update and then have the exact same issue

CS : no it wont, we'll send you a hub with all 4 ports working, guaranteed.

Me : (bangs head against brick wall) 

Such a chore, and waste of time, when you have to call them, never mind how long I wasted trying to troubleshoot it all at my end.

[Dave_J1]

And not a single reply from VM staff on this, because they have no idea what we are talking about as they are technically incapable. The simple reply they need to give is “we’re very sorry for destroying your home networks and all the wasted time working this out for yourselves with zero help from us, we’ll roll back the firmware until it is resolved”.

[unisoft · Accepted solution]

The silence from VM says it all really.

6 months to acknowledge an issue then another year before a fix based on previous experience....

Unless it was deliberate to stop people using a switch to the 2.5gbps port; in which case, no fix. A HUB4 would not have a 2.5gbps port and some VM staff still peddle that HUb4 is fine for gigabit as connection shared with WIFI devices. Many people asked for HUB5 due to 2.5gbps port so it might be management's idea of stopping it.

[Tudor]

"

"Me: No, i'm paying for a router with a working 2.5gb port to enable me to use the speeds i'm also paying for, fix it please

CS : then we'll come and fix it, that'll be £25"

That’s very cheap if it gets modem mode for everyone !!! Yet again customers services have no idea what they are talking about.

[legacy1]

You can bet if VM send someone out they have EEE disabled to show it working which is not the point 

[throwawayoma]

Has anyone got any updates regarding this? I am guessing VM are just going to ignore it?

[Dave6018]

I've been with Virgin Media's 1 Gig service for 18 months. I spent a lot of money on a Wi-Fi 6 XT8 setup specifically to get 1 Gb speeds over Wi-Fi, but when the renewal came through, the price hike made me reconsider.

So, I had my partner sign up for their 350 Mb service. Honestly, apart from the occasional large Steam download, I haven't noticed any difference in performance. We also switched to Sky Stream, which offers 4K and Dolby Atmos.

Recently, I watched a Linus Tech Tips video about internet speeds, and after checking my own setup, I completely agree with Linus's findings. There's no way I'd sign up for Virgin's 1 Gb service again, unless they offer a symmetrical connection. feel free to go and watch linus tech tips your internet is to fast video and make you own mind up  

[RichKK]

I've had no update or even any contact from anyone here at VM. The other post on this issue seems busier and one or two on there say they have been talking to VM regarding a potential fix. We live in hope, and continue to pay our bill for a service we aren't receiving.....