Hello there we have had VM now for a fair few months and i bought an amazon firestick for my wife to watch on. She has been streaming some shows on the firestick and she is constantly being kicked off saying its lost connection? Any reason why? Its like it has had a spike and cant cope. I was watching on it yesterday and was constantly being kicked off every few minutes.
Ive done a speed test etc to see what is happening, results as follows
Sorry to hear of the issues you've been having with the connection to the Firestick.
I've been unable to locate your account to run some checks so I’ve sent you a private message (purple envelope, top right corner) for some additional information to help me look into this further for you.