Issues all day since maintenance

[jonnyw2k]

My internet dropped out around midnight last night, and has been unusable since, when I checked last night the service status said it was a known issue, and also indicated that maintenance would be taking place between 00:01 and 06:01.

Since then the connection has been unusable. I have a BQM running against my IP Address and the live link is: https://www.thinkbroadband.com/broadband/monitoring/quality/share/ef60d3ef396c04d9af08b07fb0c1e2f110...

My router power figures are as follows (the only thing that looks off to me is the Post-RS errors on Channel 2):

Refresh data

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	235000000	-0.7	37	256 qam	13
2	139000000	3.7	37	256 qam	1
3	147000000	3.5	37	256 qam	2
4	155000000	3.5	37	256 qam	3
5	163000000	3.2	37	256 qam	4
6	171000000	2.7	37	256 qam	5
7	179000000	2.2	37	256 qam	6
8	187000000	1.9	37	256 qam	7
9	195000000	1.7	37	256 qam	8
10	203000000	1	37	256 qam	9
11	211000000	0.4	37	256 qam	10
12	219000000	-0.2	37	256 qam	11
13	227000000	-0.5	37	256 qam	12
14	243000000	-1	37	256 qam	14
15	251000000	-1.7	37	256 qam	15
16	259000000	-2.2	37	256 qam	16
17	267000000	-2.2	37	256 qam	17
18	275000000	-2.2	37	256 qam	18
19	283000000	-1.9	37	256 qam	19
20	291000000	-1	37	256 qam	20
21	299000000	0	37	256 qam	21
22	307000000	0	37	256 qam	22
23	315000000	-0.2	37	256 qam	23
24	323000000	0	37	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	6	0
2	Locked	37.6	11	234
3	Locked	37.3	5	0
4	Locked	37.3	5	0
5	Locked	37.6	19	0
6	Locked	37.6	20	0
7	Locked	37.6	3	0
8	Locked	37.3	6	0
9	Locked	37.6	6	0
10	Locked	37.3	2	0
11	Locked	37.6	5	0
12	Locked	37.3	5	0
13	Locked	37.6	4	0
14	Locked	37.3	5	0
15	Locked	37.3	5	0
16	Locked	37.3	0	0
17	Locked	37.6	6	0
18	Locked	37.6	5	0
19	Locked	37.3	10	0
20	Locked	37.6	12	0
21	Locked	37.6	7	0
22	Locked	37.3	5	0
23	Locked	37.6	5	0
24	Locked	37.6	3	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	49	5120	64 qam	3
2	39400000	48.8	5120	64 qam	4
3	60300000	49.8	5120	64 qam	1
4	53699854	49.3	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Steven_L]

Hey @jonnyw2k,

Welcome back to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your connection at the moment, I have been able to look into this on our system and we would need to book a technician visit to resolve these problems.

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Regards,
Steven_L

[Steven_L]

Thanks for letting us know @jonnyw2k and I'm glad that your issues have now been resolved.

Please let us know if you have any further issues.

Regards,

Steven_L