on 18-02-2022 16:25
Hello,
since I got the 1gbs update, I have having issues, and not being able to resolve.
My network constatly drops, wifi is intermittent, and speed is below the minimum guaranteed. I spent a full week at the phone with the customer service with no resolution at all. An engineer was supposed to come today but never showed up. I am at the phone right now, and this advisor is taking over 20mins to book an engeneer. Is just my luck, or is there something wrong here?
on 18-02-2022 17:01
on 21-02-2022 13:45
Hello @mrpennisi,
Welcome, thanks for posting.
I am sorry for the issues with your broadband.
Can you please tell me how it is for you today?
Many thanks,
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on 21-02-2022 16:57
Hi Hayley,
network still bad, upload is very bad today too. Tomorrow I have a scheduled appointment with an Engineer, but not sure if he/she is going to show up at this point
on 21-02-2022 17:19
Hi J,
this is what I am doing on a daily basis ^^" Kind of sick of "everything works, must be your house" answers that I get from the customer assistants.
I guess I am living inside a lead cube at this point!
on 22-02-2022 12:53
And of course the enigneer didn't show up. This company is just a big joke
on 22-02-2022 13:05
Hello @mrpennisi,
Welcome, thanks for the update.
I am sorry for the appointment not taking place, I can see it has been cancelled and rescheduled for a later date. Can you see this on your account? I can also see that you have raised an Ofcom complaint. We will be working on this also in the back ground. I understand that this is frustrating, please let me know if you see the new appointment on your account.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 22-02-2022 14:44
Hi,
I never canceled, the CA at the phone today told me that was never booked. In my account was showing, and I never canceled that.
Yest IT IS FRUSTRATING. Even because if I refuse to pay for a service that is not working, or delay the payment, I GET IN TROUBLE.
Is utterly annoying. 2 weeks, and no resolution at all. What are my options here?Other than crossing fingers that everything will work
on 24-02-2022 15:01
Hi @mrpennisi, apologies for that misuderstanding.
As Hayley has mentioned previously, the OFCOM speed complaint can take up to 4 week to be fully concluded so I'd advise to wait until these tests have been resolved before we can advise further.
As well as this, please let us know how things are once the technician has visited.
Many thanks
on 24-02-2022 16:58
Hi,
being lazy, have you the link to complain to Ofcom, I've had enough.
Absolute joke having to wait 3 weeks for wifi to be fixed