Is this an issue

[jimmyp]

24/12/2021 20:43:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 18:42:1	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 18:42:0	Warning!	Lost MDD Timeout;in

[gary_dexter]

Post the full network log along with the upstream and downstream ones too 

[jimmyp]

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Network Log

Time Priority Description

24/12/2021 20:43:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 18:42:1	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 18:42:0	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 18:41:47	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 18:41:47	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 18:41:17	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 18:41:17	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 18:41:7	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 18:41:7	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 18:40:53	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 18:40:53	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 18:40:1	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 18:40:1	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 18:39:21	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 18:39:19	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 18:39:9	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 18:39:9	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 18:37:4	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 18:37:3	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 18:36:54	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jimmyp]

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	179000000	3	40	256 qam	6
2	139000000	4.1	40	256 qam	1
3	147000000	4	40	256 qam	2
4	155000000	3.9	40	256 qam	3
5	163000000	3.5	40	256 qam	4
6	171000000	3.2	40	256 qam	5
7	187000000	3	40	256 qam	7
8	195000000	2.7	40	256 qam	8
9	203000000	2.5	40	256 qam	9
10	211000000	2.4	40	256 qam	10
11	219000000	2.2	40	256 qam	11
12	227000000	2	40	256 qam	12
13	235000000	1.7	40	256 qam	13
14	243000000	1.5	40	256 qam	14
15	251000000	1.4	40	256 qam	15
16	259000000	1	40	256 qam	16
17	267000000	0.9	40	256 qam	17
18	275000000	1.2	40	256 qam	18
19	283000000	1.9	40	256 qam	19
20	291000000	1.7	40	256 qam	20
21	299000000	2	40	256 qam	21
22	307000000	1.7	40	256 qam	22
23	315000000	1.7	40	256 qam	23
24	323000000	1.7	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	57925759	9153
2	Locked	40.9	14385252	63893016
3	Locked	40.3	7343121	71036102
4	Locked	40.9	271658	78112894
5	Locked	40.3	3093	17707385
6	Locked	40.3	70450772	7075488
7	Locked	40.3	9071715	147
8	Locked	40.9	4640313	134
9	Locked	40.3	18746544	449
10	Locked	40.9	69601082	8050995
11	Locked	40.9	7521	1384898
12	Locked	40.9	7897	1790070
13	Locked	40.3	1569670	116
14	Locked	40.9	1461470	169
15	Locked	40.3	23606847	143
16	Locked	40.9	71475164	200696
17	Locked	40.3	42704605	158
18	Locked	40.3	22538606	127
19	Locked	40.9	11677627	112
20	Locked	40.3	771389	104
21	Locked	40.3	598325	105
22	Locked	40.3	5476196	99
23	Locked	40.9	4512088	104
24	Locked	40.3	1619214	105

[jimmyp]

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	43.5	5120	64 qam	1
2	46200000	42.5	5120	64 qam	3
3	53700000	43	5120	64 qam	2
4	39400000	42.3	5120	64 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[gary_dexter]

When was the hub last rebooted?

Looks messy currently 

[Tudor · Accepted solution]

Large number of Pre & Post RS errors, but as they are accumulative since the last power cycle of the hub cannot tell the current status. So please power cycle your hub and post a new full set of stats and log after at least two hours.

[jimmyp]

Rebooted at approx 18.46pm

[jimmyp]

@tudor will do after Xmas day is out of the way lol kids won't be happy with no WiFi lol

[Ayisha_B]

Hi @jimmyp,

Welcome to our Community Forums and thanks for posting. 

Sorry to hear you've been having some issues with your service. I've taken a look at your account and at the time of writing, I am unable to identify any issues. 

I can see the hub was last rebooted 2 days ago. Have you had any improvements since?