Is a red light on virgin hub 3 router dangerous

[Geoffridgway]

All connections are good. Takes forever to search internet etc. done usual things like check connections, switch on and off etc

[Alex_RM]

Morning Geoffridgway,

Thanks for posting and welcome to our community 🙂

Just to confirm, have you reset the hub and the red light remains?

Alex_Rm

[Geoffridgway]

yes.  Done all the obvious things like reset, reboot etc

We went on holiday for a week and switched the router off,  when we returned and switched back on, the light was still red.

[Ilyas_Y · Accepted solution]

Thank you for the update @Geoffridgway.

Can you confirm if the hub is in a well ventilated spot?
Have you taken out all the cables and put them back in?
Let us know and we can go on from there 🙂

Kind regards.

[Geoffridgway]

The router is well ventilated.

I disconnected the cables and did the 60 second reset then allowed it to restart with the cables disconnected for 10 minutes.

I reconnected the cables and the red light did not come on so I left for a further 20 minutes.

I then switched off for 30 seconds, then the red light came back on

[Adri_G]

Hey Geoffridgway, thanks for this reply and for confirming what's been checked on your end.

Sorry to hear the red light keeps coming back on, how have things been since you last posted here on Monday?
Have you managed to get help and book a hub replacement / technician visit for this?

Let us know and we're happy to assist further should you still need us to.

Regards,

[Geoffridgway]

Hi, everything is still the same.

I thought a technician was booked for tomorrow between 16.00 and 19.00,

Hope this is still the case.

Are you able to confirm this booking please?

Thanks

Kind regards

Geoff Ridgwayh

[Paulina_Z]

Hi @Geoffridgway,

Thank you for coming back to us about this issue. You can check any booked appointment details on your online account. 

Please let us know if your appointment went ahead or if you need any further assistance.

Thank you.