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Is Hub 4 Compatible with Amazon Alexa?

I am hoping someone can help; I have two Amazon Alexa devices, which used to work perfectly fine until we received the Hub 4 out of the blue... The Hub 4 works perfectly with all of our other devices, however, Alexa just keeps cutting out and showing as no WiFi connection. Sometimes it works fine for hours on end, other times it cuts out every few minutes. It is infuriating! I have done all of the factory resets, tried moving the Alexa and router but no joy. Any advice would be appreciated! 

Thanks

Emily 

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Alessandro Volta
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Re: Is Hub 4 Compatible with Amazon Alexa?

Yes I have several connected to mine with no issues.

Have you factory reset on the Alexa devices (i don't know if the resets you've mentioned already refer to the hub or the Alexa's) and reconnected them from scratch to clear out any previous network settings etc.?


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Re: Is Hub 4 Compatible with Amazon Alexa?

Every possibility that there is local Wi-Fi interference of signal blockage.

Just a few things that can affect Wi-Fi in the average home …

Mirrors, furniture, fish tanks, people, radiators, walls (some more than others), cordless phones, baby monitors, microwave ovens, fridges & freezers, TVs, next doors Wi-Fi and Wi-Fi equipment, DAB transmitters, the list is endless.

+++++++++++++++++++++++++++++++++++++++++++++++++++

Many people have accepted that the VM Wi-Fi is poor and have purchased third party equipment that is much, much more powerful than the VM supplied kit and once set up have wondered why they waited for so long.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: Is Hub 4 Compatible with Amazon Alexa?

Thank you. I have reset the Alexa devices and the router. I read that the new Hub 4 actually automatically switches between the 2G and 5G - could the switching between the two cause and issue? I can see online that there's a lot of people who have had these issues. The problem isn't with the location of the Alexa - I've tried it sitting right next to the router and it still drops out. The previous Hub that we had worked perfectly fine - I am wondering what is different between that and the old one? It could lead to the answer.. 

Thanks

Emily 

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Re: Is Hub 4 Compatible with Amazon Alexa?

You can split the WiFi bands and rename the 2.4Ghz band and 5Ghz to something different to differentiate between the 2 then connect the Alexa's to one of them so they can't change ad-hoc.

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Re: Is Hub 4 Compatible with Amazon Alexa?

Try renaming the two SSIDs maybe by adding24 Suffix to the 2.4GHz and 50 to the 5GHz.

You will need to reconnect all you Wi-Fi devices some will want to connect to 5Ghz and some to 2.4GHz and some will connect to either.

Top Tip

When you connect the devices do it at the furthest point from the Hub that the device will be used.

2.4GHz is a stronger signal but slower than 5GHz so if you have problems on 5GHz change to 2.4GHz.

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: Is Hub 4 Compatible with Amazon Alexa?

Thanks. I have just split the two names and reconnected but it still has the same problem. Is there nothing else you think that could be causing this issue? Do you know if any of the other customers you have spoken to about this problem have found a solution?

Thanks

Emily

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Re: Is Hub 4 Compatible with Amazon Alexa?

Could be a range issue. How far are they from the hub?
How many storeys is the house and are the Alexa's all on the same floor or different?
Are there many walls between the hub and the devices?

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Message 9 of 12
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Re: Is Hub 4 Compatible with Amazon Alexa?

It is definitely not a range issue. The Alexa is only a few feet from the router. I have even tried moving it closer and it still cuts out. The Alexa upstairs actually cuts out less than the one nearest the Hub. When we had our previous Hub our Alexa was located further away, it even worked at the bottom of the garden throughout the Summer connected to a battery pack. I am just stuck. All the other devices in the house work perfectly fine. 

Thanks

Emily

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Re: Is Hub 4 Compatible with Amazon Alexa?

The hub 4 and its problems you may have to get your own wireless router with 1Gb ports and use the hub in modem mode for Alexa to say thank you.

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