Ip address for cctv

[Sue1006]

When I rebooted my CCTV dvr, the hub 5 assigned a different ip address and so I had to reconfigure the dvr and the apps that access it.

Can this be stopped from happening if I add it to DHCP reserved list?

thanks

[Tudor]

Yes or better still give it a fixed IP address in the DVR.

[Sue1006]

Thanks. I’m not sure how to do that in the DVR.  But if it works via the hub then I’m happy.

[Akua_A]

Hi @Sue1006 

Welcome back to our community forums and sorry to hear you are having issues with your CCTV.

I can see you were in recent contact with our team who were able to best advise. Do you need any further help regarding this issue? 

Thanks,

[Sue1006]

I’m waiting for VM to contact me about the fault, so, no, nothing resolved as yet 

[Natalie_L]

Thank you for your reply Sue1006. 

Very sorry to hear you are experiencing a fault with the service. 

Can you please expand on what has been happening and we will do all we can to help?

Thanks, 

[Sue1006]

Thanks Natalie. The main problem that I have is that I can’t access my cctv via the app as soon as I am away from my home network. I have a HikVision  dvr and the cameras are accessed via their app. This works via Wi-Fi at home but as soon as switch to mobile data I get failed connection.  This worked fine before I switch to Virgin Media last week.  My previous isp was Plusnet. It really is very frustrating as the main point of having CCTV is so I can view the cameras remotely. 

[legacy1]

Get a better router with 1Gb ports and put hub in modem mode