Hi, I wondered if the guru's here might be able to point me in the right direction. Recently I have taken up game streaming, such as Geforce Now, Stadia, Xcloud, plus playing games remotely on a cloud machine. This kind of network usage is pretty intense as it simultaneously involves low latency downloads (a HD image) and uploads (my control inputs to the server). It works OK but all services complain of packet loss on my line.
Currently I have a superhub 3 with a 200M connection. The speed is great (200+MB on wifi and wired). Internet speed tests generally find no problems, ping is low and stable.
So, does anyone have a process for analysing connection problems? After a few pings I'm not sure where to start... I've started a BQM via thinkbroadband and so far there are no problems.
Edit: Looks like that last cable connection I found cleared up my QAM issues. I'm now on 64 QAM for all channels! Also my packet loss has improved, but not gone.
With regards to the cable I found. How are they meant to be put together? The head of the cable can easily be pulled off (the head being what connects the cable from my superhub to the cable coming into the building) and I see exposed copper wire, wrapped around a plastic tube that contains a single copper cable. Does the outer copper wires matter at all? Does it matter than the head can come off?
I've checked the cable connections, factory reset the router and run the service status. I'm still getting packet loss. The service status says the below, but only suggets checking cables.
We're detecting an intermittent issue
There may be a blip on our network affecting your Broadband - it's usually resolved quickly, but we recommend a few in-home checks to rule out any loose connections.
I also am still getting 16 QAM on upstream bonded channels 2 and 3 - which are different from yesterdays 16 QAM channels - I've updated my original link with today's network status - the most recent network errors are me disconnecting a cable and reconnecting it.