Hi We have been having the same problem all week. In its simplest form, loss of connection at around late afternoon and/or early evening. When it returns, the WiFi seems unstable. This is in the WF10 area in Castleford, anyone else with a similar issue. When we run status, we are informed that engineers are working on the problem. That was at the beginning of the week. Today, 14/11 we are informed that it will be back in 10 mins and we will have to reboot all the kit. Not very good Virgin!!!
Thank you for reaching out to us in our community, I am sorry to hear you have been having an intermittent service in your area recently.
I have carried out some check on your services and I cannot see any issues in the area, all your levels look fine.
If you are still experiencing this please monitor this you can Set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with us. Make sure you un-check the “ignore ping from WAN side” box in the settings if you see a wall of "red" - note it will take an hour or two to start seeing a sensible picture https://www.thinkbroadband.com/broadband/monitoring/quality